Mercer Advisors

Director, Product Management (Advisor Experience)

Remote, USA · Director

Sponsorship not specified$150k-$175kDetected 8 days ago

Machine LearningComplianceProduct ManagementHRISCommunication

About the role

You are the product owner of technology for the Advisor Experience which is part of our Client Excellence program.
Essential Job Functions for this role include:

You own the product and drive the build, not a team of PMs.
You carry a dotted line to Wealth Operations & Experience, who owns the business outcomes.
This is hands-on product leadership. You own the product and drive the build, not a team of PMs.
Own the Advisor Experience roadmap from discovery through delivery, across NPS, advisor practice management, advisor transitions, and Aspen AI
Build the Aspen and client portal integrations behind NPS reimagined, so advisors can receive and action client feedback in real time
Deliver advisor playbooks that reduce the risk of departures and client loss
Set the priorities and requirements that our development partners and other pods build against
Work day to day with engineering, design, and data across those partners and pods to keep delivery on track
Own the relationship with our external development partners
Partner with Wealth Operations & Experience, who owns these outcomes, to turn product into results

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM.
At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.
All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Make decisions on scope, sequencing, and tradeoffs with clarity and speed
Make NLC events logged, visible, and acted on consistently inside Aspen, so we learn from them and reduce how often they happen
7+ years in product management, ideally in financial services, wealth management, or B2B SaaS
Track record of shipping products that fit into existing systems and workflows
Experience leading cross-functional pods (engineering, design, data)
Experience running more than one product at a time
Strong ability to turn complex business processes into clear product requirements
Comfort with AI concepts and how to apply them to products people actually use
Data fluency. You can define metrics, read dashboards, and decide from data

$150,000 - $175,000 USD
Actual base pay within this range will be based on a variety of factors, including but not limited to the applicant's geographic location, relevant experience, education, skills and licenses/certifications.
This position is also eligible to earn incentive compensation through one of Mercer Advisors' incentive compensation programs.
Base Pay Range

Company Paid Short-Term and Long-Term Disability Insurance
Supplemental Life & AD&D; Short-Term Disability; Accident; Critical Illness; and Hospital Indemnity Insurance
Three Cigna medical plans offerings including two High Deductible Health Plans and a Traditional Co-Pay medical plan.
Kaiser Medical plans available in California
Health Savings Account (HSA) with company contributions if enrolled in either HDHP medical plan.
Two comprehensive Dental Plans
Vision Insurance Plan
Generous paid time off program for vacation and sick days
Family Medical Leave
Paid Parental Leave (8 weeks)

This listing is sourced directly from Mercer Advisors's careers page and normalized into a canonical job model.