Zefr
Customer Success Manager
New York City, NY · Mid
Sponsorship not specifiedDetected 2 days ago
Google AdsExcelCustomer SuccessCustomer SupportCommunicationTime ManagementOrganizational Skills
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Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- WHAT WE DO: Zefr is the leading global technology company enabling responsible marketing in walled garden social environments.
- Through its patented AI technology, Zefr offers brands and agencies more accurate and transparent solutions for social walled gardens.
- The company is headquartered in Los Angeles, California, with additional locations across the globe.
Responsibilities
- We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better.
Nice to have
- A deep understanding of Google Ads and DV360 is critical for this role.
- Experience with other Google Marketing Platform suite tools a plus.
- Highly proactive and motivated self-starter who takes the initiative to get things done
- Excellent written and verbal communication, with the ability to adjust communication styles at all organization levels both internally as well as with the client.
- Strong organizational skills, with ability to effectively prioritize multiple tasks to meet deliverable deadlines.
- Strong analytical skills, including high level of comfort with Excel (experience with other analytics tools a plus), and comfort working on data-driven initiatives.
- Familiarity with the YouTube platform a plus.
- Highly consultative
Skills
- Help our clients execute campaigns in DV360, Google Ads, and Facebook by sharing tailored performance-enhancing tactics and strategies
- Be the expert on your clients' goals, the current metrics driving their KPIs, and all relevant corporate and industry news and developments.
Compensation
- The anticipated base salary for this position is between $90,000 and $110,000.
- Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
- If your compensation expectations fall outside of this range, it may still be worth having a conversation.
Benefits
- Medical, dental, and vision insurance with FSA options
- Company-paid life insurance
- Flexible hybrid work schedule
Company info
- Zefr is the leading global technology company enabling responsible marketing in walled garden social environments.
- Zefr's solutions empower brands to manage their content adjacency on scaled platforms such as YouTube, Meta, TikTok, and Snap, in accordance with industry standard frameworks.
- We are hiring a new Customer Success Manager to oversee the working relationships with Zefr clients on our programmatic product.
- This person will work with the biggest and best companies in the business, guiding them in effectively utilizing Zefr technology and demonstrating Zefr's considerable value.
- Here's what you'll get to do:
- Be the primary point of contact for your partners, responsible for both fielding incoming requests from them, and proactively engaging them.
- Provide strategic advice and assist in meeting primary KPIs on clients' advertising investment by working closely with them in a consultative role.
- Support customers through technical and strategic challenges while also expressing client needs to internal teams to improve the overall product experience.
- Analyze client data to create actionable solutions and lead initiatives to drive performance and reduce costs.
- Identify common customer challenges and partner with cross-functional internal team members to interpret business and product needs
Equal opportunity
- Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace.
This listing is sourced directly from Zefr's careers page and normalized into a canonical job model.