Gen Digital Inc.

Gen Digital Inc.

Service Team Lead

USA - Remote · Mid

Sponsorship not specifiedDetected 20 days ago
Customer SupportLeadershipMentoring

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odds of building a lasting career here

42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 100%

Of 7 labor certifications old enough to have been used, 0 expired without the employer filing the next step. Median time from filing to decision: 486 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-05-29, this employer stated it had laid off workers in Computer and Information Systems Managers (CA) during the preceding six months. 3 such filings on record.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

6 transfer filings in the last year, covering 6 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

Community outcomes

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About the role

  • This role ensures consistent service quality, compliance, and customer satisfaction, while enabling agents to retain customers and identify appropriate cross-sell and upsell opportunities across insurance products.

Responsibilities

  • Monitor the day-to-day inquiry volume, agent schedule and adherence, while proactively adjusting and flexing to support demand.

Nice to have

  • You have 3+ years of experience in a leadership role.
  • You're an insurance expert with the ability to guide and evaluate P&C decisions.
  • You have at least one active P&C or Personal Lines Insurance License.
  • You're a creative problem-solver who's excited to contribute to the strategic direction and dive in wherever necessary to achieve goals.
  • You have an analytical mindset with the ability to identify data requirements, analyze data, and review reports.
  • You're highly performance-oriented and able to motivate others in a proactive, positive, and firm manner.
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This listing is sourced directly from Gen Digital Inc.'s careers page and normalized into a canonical job model.