Function Health

Operations Manager, Workforce Strategy & Planning

Austin, USA · Contract

Sponsorship not specifiedDetected 4 days ago

DatabricksData ScienceData VisualizationOKRsForecastingHRISIntercomLeadershipCommunicationDemand Planning

About the role

Function has been recognized as one of Fast Company's Most Innovative Companies of 2024, and is venture-backed by Redpoint and other leading venture firms.
Over half a million members have joined Function to take control of their health.
Through comprehensive lab testing, MRI and CT imaging, longitudinal data, and guidance from AI and clinical teams, Function gives members a complete and continuous view of their health - and the clarity to act on it.

Workforce Management & Capacity Planning Run demand forecasting and capacity planning using AI model outputs - validate projections, apply bias corrections, and translate forecasts into interval-level staffing plans.
Maintain, update, and improve existing staffing models (headcount-to-volume alignment, SLA modeling, scenario planning) as inputs change - you're not building these from scratch, but you need to understand the logic well enough to adjust, improve, and defend the outputs.
Own BPO forecast and capacity planning: translate volume projections into vendor capacity needs and flag misalignment early.
Manage schedule publishing and headcount updates.
Operational Optimization Co-own the monthly Finance labor cost model review, prepare inputs, flag variances, maintain the rolling forecast.
Work with Product, Engineering, Marketing and Support teams to stay ahead of feature rollouts and changes that will impact volume or staffing needs, as well as feed those inputs into the forecasting and planning cycle.
Deliver hiring plan recommendations tied to volume projections, attrition trends, and batch hiring constraints.
Track and report on OKRs: prepare leadership updates, maintain KR tracking, flag risks to targets.
Stakeholder & System Coordination Serve as the primary WFM point of contact for Ops leadership, Finance, and cross-functional partners during the engagement.
Collaborate with Data Science on predictive model refinement and operational dashboard development.

Familiarity with WFM tools, helpdesk platforms (we use Intercom), and HRIS/scheduling systems (we use Rippling).
Demonstrated ability to work cross-functionally with Finance, Marketing, Product, and Data teams.

Experience with BI tools (Databricks, Looker, Tableau, or similar) are a plus - you should be able to pull data, validate assumptions, and translate analysis into actionable staffing decisions.

Company Overview Function Health is the AI operating system for health, designed to empower people to live 100 healthy years.
We are redefining how individuals understand, measure, and improve their health by moving beyond the limitations of traditional care and enabling comprehensive, continuous insight into human biology.
We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset.
Role We're hiring a Workforce Management Contractor for a 6-month contract to operate and maintain our WFM function during a planned leadership leave.
shift coverage, gaps, and real-time adjustments.
shift coverage for new channels, skill-based routing changes, and staffing implications of product or geographic launches.
Healthcare or digital health experience is a major plus.

We are aligned in purpose, prioritization, and speed.
We gather diverse perspectives to make informed decisions.
We clear paths for each other and move fast together.
We communicate clearly and respectfully, rallying around shared goals.
We are ruthlessly aligned to our mission - and leave ego at the door.
We disagree and commit.
We don't tolerate politics or withholding information.
We operate with honesty, transparency, and respect.
We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services.

This listing is sourced directly from Function Health's careers page and normalized into a canonical job model.