Athene Annuity And Life Company

Athene Annuity And Life Company

Contact Center Representative (2K Sign on Bonus)

West Des Moines, Iowa · Junior

Sponsorship not specified$45k-$55kDetected 2 days ago
Customer SupportCommunication

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odds of building a lasting career here

39Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 67%

Of 6 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 496 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company.
  • Purpose: As a Contact Center Representative, you will be our front line of outstanding service!
  • Our representatives answer an average of 45-55 inbound calls per day, ranging from simple requests to market-sensitive, sophisticated inquiries from clients and financial professionals.

Responsibilities

  • Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex.

Requirements

  • Ability to multi-task and navigate multiple administrative systems required.
  • Ability to learn and retain a large amount of detailed information within a short period of time.
  • Ability to optimally handle heavy call volumes and meet attendance and punctuality standards.
  • Ability to understand and explain simple to sophisticated tax calculations and regulations related to annuity products, contracts, and disbursements.
  • 1+ years of customer service experience required; knowledge of annuities a bonus, but not required.
  • Effective verbal and written communications, with shown success explaining concepts and processes to a diverse customer base.
  • Demonstrated success researching and effectively applying available knowledge and product resources in various situations and respond to change in a positive manner.

Nice to have

  • 1+ years of customer service experience required

Compensation

  • $45k-$55k

Company info

  • More for our customers and the financial professionals who offer our products.
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This listing is sourced directly from Athene Annuity And Life Company's careers page and normalized into a canonical job model.