Instacart

Instacart

Senior Manager, Technical Account Management (Enterprise)

United States - Remote · Senior

Sponsorship not specified$183k-$193kDetected 9 hours ago
CI/CDRESTgRPCData EngineeringProduct ManagementProduct StrategyProject ManagementAccount ManagementRecruitingCustomer SuccessCustomer SupportCommunicationMentoring

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odds of building a lasting career here

58Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role78
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • Storefront Pro is the market leader in e-commerce solutions for grocery, combining Instacart's enormous scaling abilities with best-in-class customer experiences, while bridging online and in-store commerce.
  • Over the past two years, SFP has grown explosively, launching triple digits of retailers ranging from local independent favorites to midsize players to multinational giants - totalling billions in revenue.
  • Serve as a senior escalation point for critical issues, communicating with retailer stakeholders at all levels - including C-suite - across a range of platform matters

Responsibilities

  • Instacart is seeking a Senior Manager to build, train, and lead our Technical Account Management (TAM) practice and own post-launch technical excellence for our premier Storefront Pro (SFP) product.
  • Hire, train, and develop the Technical Account Management team from the ground up, growing it through coaching and mentorship into a world-class practice
  • Develop and operate systems of intake and prioritization spanning external and internal stakeholders, balancing competing priorities across resource management, product roadmap, and business commitments
  • Negotiate scope and responsibility boundaries with partners and internally, holding a principled line on what the TAM function owns versus Customer Success, Project Management, Technical Support, Solution Architecture, and Engineering
  • Initiate and operate internal cross-functional initiatives that drive continuous technical improvement in SFP's deployments and operation, and synthesize systemic patterns into product and engineering roadmap influence

Requirements

  • 10+ years of experience in technical account management, solutions engineering/architecture, technical consulting, or engineering, ideally in SaaS or platform environments

Nice to have

  • Experience founding or bootstrapping a TAM, professional services, or post-launch technical delivery function
  • Understanding of the grocery retail or e-commerce ecosystem, including in-store operations and last-mile fulfillment
  • familiarity with multi-tenancy, CI/CD, and cloud architectures
  • exposure to gRPC/protobuf in addition to REST
  • Deep domain expertise in at least one area of enterprise architecture: loyalty, identity, payments, point of sale, or catalog
  • Offers may vary based on many factors, such as candidate experience and skills required for the role.
  • For US based candidates, the base pay ranges for a successful candidate are listed below.
  • All other states

Compensation

  • Instacart provides highly market-competitive compensation and benefits in each location where our employees work.

Benefits

  • Define, develop, and refine the approach to platform health for SFP; identify and monitor key metrics and establish measurement as a foundational team practice
  • Design and operate the team's operating model - portfolio assignment, tiering by account size and complexity, coverage, and escalation paths - and evolve it as the portfolio scales
  • You will own post-launch technical health and excellence across the entire SFP space, founding and scaling a tiered TAM organization to match the size and complexity of that portfolio.

Company info

  • We're transforming the grocery industry At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together.
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This listing is sourced directly from Instacart's careers page and normalized into a canonical job model.