Honor

Client Care Advisor

Santa Rosa, California, United States · Senior

Sponsorship not specified$80k-$95kDetected 27 days ago

SalesforceCRMLeadershipMicrosoft Office

About the role

The Client Care Advisor plays a critical role in helping families navigate one of the most important decisions they'll make: choosing the right care for a loved one.
This role combines consultative sales, care coordination, and ongoing relationship management to guide families from initial inquiry through service start and beyond.
You are accountable for moving families from inquiry to start, while ensuring a smooth onboarding experience and strong ongoing engagement.

Own consult-to-start conversion by conducting high-quality consultations and proactively guiding families to timely decisions
Lead successful service starts by aligning expectations, coordinating care setup, and mitigating onboarding risks
Drive retention and growth through ongoing client engagement, reassessments, and care plan adjustments
Partner cross-functionally with scheduling, operations, and Care Pros to ensure consistent, high-quality service delivery
Use data and systems to manage your portfolio, track performance, and maintain accurate documentation
These principles define how we show up and make decisions, and how we hire, develop and grow talent.
They continuously raise their own standard of performance and look for ways to improve outcomes.
As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms.
Together, Honor and Home Instead are setting a new standard for aging in place, backed by powerful technology, compassionate care, and a commitment to aging on your own terms.
Join us to create a new and better aging experience for our clients, their families, and our Care Professionals.

Strong relationship management skills, with experience supporting clients and familes over time and adapting to evolving needs
Experience owning measurable client outcomes.
Examples include consult-to-start conversion, client retention, service adoption, or other performance metrics.
Experience leading structured conversations (discovery, needs assessment, recommendations, next steps)
Comfort working within structured systems and tools (e.g., CRM, documentation standards, defined consult frameworks, Microsoft Office, Salesforce or similar)
Operational discipline, including managing follow-up, tracking performance, and maintaining accurate records
Ability to spend ~75% of time in the field, with reliable transportation and flexibility for occasional evenings/weekends.

With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually.

Honor's Owned & Operated (O&O) team runs company-owned Home Instead markets, serving clients directly while also helping shape how care is delivered across the broader network.
O&O is where new ideas are tested, processes are refined, and best practices are developed before being shared more widely.
Working in O&O means being close to both clients and execution, with the opportunity to influence how operations, consultations, and service quality evolve at scale.
It's a fast-moving environment that blends hands-on impact with the chance to help define the future of home care with Honor.
As a Client Care Advisor at Honor, you will:
Serve as a trusted advisor to families, helping them navigate complex care decisions with clarity and confidence
Contribute to referral relationship growth and local market reputation as needed
We're looking for you to bring:
1+ year of experience in a consultative, client-facing role (e.g., healthcare, senior care, social work, care coordination, or similar)

CCAs make measurable progress.
They move families from inquiry to start, resolve issues quickly, and ensure execution aligns with what was promised.
They are action-oriented and accountable for results, not just effort.
At Honor, we put people first.

This listing is sourced directly from Honor's careers page and normalized into a canonical job model.