ServiceTitan

Customer Success Manager, Strategic

US Remote

Sponsorship not specifiedDetected 30 days ago

Project ManagementAccount ManagementRecruitingOnboardingCustomer SuccessCustomer SupportLeadershipCommunicationOrganizational Skills

About the role

It's about the experiences we have, people we meet, and the perspectives we share.
We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving.

Develop strong working relationships with corporate contacts in strategic accounts.
Manage initiatives to increase product adoption, customer satisfaction and evangelism.
Build and present business reviews and provide recommendations to reinforce the value of ServiceTitan.
Act as an escalation point on customer support tickets.
We use technology, including automated and AI-assisted tools, to support certain aspects of our recruitment process.
These tools are designed to improve efficiency and enhance the candidate experience.
Here's how we'll support you in doing some of the most impactful work of your career:

5+ years of relevant experience managing multiple accounts and/or projects with a proven track record of success.
A natural ability to think several steps ahead of the client and take proactive steps to address roadblocks, risks and issues.
Be a problem-solver who has a demonstrated ability to overcome challenges and ambiguity with creative solutions.
Team player with strong communication and organizational skills, and an ability to "roll with the punches".
So, if you have the skills but are hesitant to apply because of your background, apply anyway.

AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
In addition to base salary and variable commission, our total compensation package includes equity, and a holistic suite of benefits.
Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.

Collaborate with customers and product managers to manage product enhancement requests.
Gather intelligence on how customers are using our products and determine what features and services are the most/least valuable to their businesses.
Onboard new customers to ServiceTitan - Customer Success Managers primarily own the long term relationship with customers, but may assist with new customer onboarding as needed.
We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.
At ServiceTitan, we celebrate individuality and uniqueness.

This listing is sourced directly from ServiceTitan's careers page and normalized into a canonical job model.