Tbkbank
SVP, Operations
Dallas, TX
Sponsorship not specifiedDetected 5 hours ago
LogisticsProcess ImprovementPerformance ManagementCustomer SuccessCustomer SupportCadenceLeadershipMentoring
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- At Triumph, our vision is a world where freight transactions are accurate and seamless on the most modern and secure freight transaction network.
- The SVP, Operations is a Dallas-based senior leader responsible for operating and improving critical back-office functions supporting Triumph's Audit & Payments business.
- WORK ENVIRONMENT The work environment characteristics described here maybe encountered while performing the essential functions of this job.
Responsibilities
- Lead day-to-day execution and transformation of back-office functions supporting Audit & Payments, aligning service, quality, risk, productivity, and expense outcomes with business needs.
- Build operating metrics and review cadences that connect activity to outcomes, including SLA performance, backlog aging, throughput, capacity, quality, unit cost, risk mitigation, and customer value.
- Partner with Product, Engineering, Data, and AI/automation resources to translate operational needs into practical improvements and business cases.
- Lead distributed and offshore teams through managers and team leads, setting clear expectations for productivity, quality, coaching, accountability, and morale.
- Strengthen cross-functional execution with Treasury, Fraud, Customer Success, and other partners by resolving ownership gaps, escalation paths, and decision needs.
- Build a culture of continuous improvement, practical innovation, operational discipline, and respectful accountability.
- Perform other duties as assigned.
- Because at the end of the day our goal is to help our partners businesses run better.
- This role will lead high-volume and exception-based workflows with a focus on service quality, productivity, scalability, risk mitigation, and expense discipline.
Requirements
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
- Ability to sit at a computer terminal for an extended period of time.
Nice to have
- Bachelor's degree in Business Administration, Logistics, Engineering, Operations, or other related field required
- advanced degree preferred.
- Demonstrated success improving service levels, quality, productivity, expense scalability, controls, and customer outcomes in a measurable way.
- Experience leading workflow redesign, root-cause analysis, operating cadence development, and performance management in knowledge-work or transaction-processing environments.
- Experience partnering with Product, Engineering, Data, and automation/AI teams to prioritize improvements based on operational value and business impact.
Skills
- Strong analytical and operating economics mindset; skilled at using data to diagnose performance, capacity, quality, cost, and root causes.
- Product-minded operator who can translate operational pain into clear business cases, requirements, and prioritization tradeoffs.
- Strong executive communicator with high integrity, sound judgment, and an ownership mindset consistent with Triumph's values.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
- Ability to work in a confined area.
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
- Specific vision abilities are required by this job due to computer work.
- Light to moderate lifting is required.
- Regular, predictable attendance is required.
- Infrequent travel may be required.
Benefits
- Medical, Dental, Vision, Paid Time Off, 401k and much more.
- We thrive on providing exceptional customer service and we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients.
Company info
- That's why we're looking for passionate, innovative, solutions-oriented people to join our team.
- We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
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This listing is sourced directly from Tbkbank's careers page and normalized into a canonical job model.