Elemental Brands
Customer Care Specialist
Reno, NV, United States · Full-time
Sponsorship not specifiedDetected 30 days ago
Account ManagementOutbound SalesCustomer SupportZendeskLeadershipCollaborationTime ManagementAdaptability
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- At Elemental Brands, our success starts with our people.
- Together, we're driving innovation and helping define the future of the low-voltage linear lighting industry.
- That same spirit of innovation and collaboration shapes everything we do.
Responsibilities
- Every day, our engineers, innovators, creators, and problem-solvers work together to develop and deliver innovative LED lighting solutions through Diode LED®, Lucetta®, Lucetta CI®, Gammalux®, and Elemental LED®.
- Support teammates by applying FUCA (Focus, Urgency, Collaboration, Accountability)
- Accept feedback from peers and management and implement suggestions as requested
- Maintain a high level of client and company confidentiality
Requirements
- Performs related duties as required
- Minimum of one (1) year of experience in a customer service setting
Nice to have
- Effectively communicates product/technical information clearly and concisely, adjusting language and terminology to meet the needs of the customer in a professional manner
- Actively engage with clients' situations and diffuse escalations as needed
- Follow up with inquiries by making outbound calls and emails when necessary
- Courteously and effectively communicate appropriate information to fellow team members and or members of other teams, i.e., Order Management, Quotes, Shipping and Receiving, Manufacturing, Sales, Account Management, etc.
Benefits
- Medical, Dental, Vision, Life/AD&D, Short Term and Long Term Disability Insurance (100% PAID by employer), available first of the month, following the date of hire
- Company-matched 401(k) Plan, at 5%, no vesting schedule
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Three Paid Flexible Holiday per year
- Pre-Tax Flexible Spending Accounts (FSA) and Health Savings Account (HSA) - $200 annual employer contribution
- Discounted Corporate Gym Membership at South Reno Athletic Club
- Tuition Assistance
- Employee Referral Bonus Program
Company info
- Visit us at www.elementalbrands.com or call 877-564-5051.
- As a Customer Care Specialist, you will be responsible for interacting with customers via phone, chat, and email.
- Responds to customers via phone, email, and chat
- Triages customers appropriately and/or takes messages
- Provide customers with inventory requests upon request
- Learn, understand, and follow policies and procedures put into place by Elemental Brands management and relay them appropriately to customers
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This listing is sourced directly from Elemental Brands's careers page and normalized into a canonical job model.