Jj
Associate Field Service Engineer (Fixed Term)
Montréal, Quebec, Canada
Sponsorship not specified$56k-$90kDetected 1 day ago
AccessibilityCRMCustomer SupportMedical DevicesProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- The successful candidate should be based in the Montreal, QC area, able to travel throughout Eastern Canada and to other regions as needed.
Responsibilities
- Schedule and perform equipment installation, operation checks, repairs, upgrades, and service activities within the assigned territory.
- Shadow and support experienced Field Service Engineers during installations, maintenance activities, troubleshooting, and repairs.
- Support preventive maintenance programs and maintain accurate service and performance records for supported equipment.
- Respond to urgent customer service requests, identify root causes, and implement appropriate corrective and preventive actions.
- Understand and support customer expectations before, during, and after service interactions to help ensure product performance and customer satisfaction.
- Review complaints, parts usage, and system performance data to identify trends, recommend improvements, and support corrective and preventive action plans.
- Create, update, and close work orders in the CRM system accurately and in a timely manner.
- Coordinate parts returns and maintain accurate tracking of parts and equipment usage.
Requirements
- Required Skills and Requirements
- Working knowledge of Microsoft Office applications.
- Willingness and ability to travel extensively, including frequent air travel.
- Ability to meet physical requirements of the role, including heavy lifting, prolonged standing, bending, and handling equipment.
- Use required personal protective equipment and safety devices.
- Participate in incident investigations as required.
- Provide technology support to customers and internal stakeholders when escalation or additional technical guidance is required.
- Complete service documentation, administrative tasks, and required paperwork in accordance with applicable policies and procedures.
- Manage assigned inventory and complete required inventory audits.
- Education Requirements
- Minimum requirement: Two- or three-year college diploma, or Québec Technical DEC, in Biomedical Engineering Technology, Electronics Engineering Technology, Engineering Technology, or a related technical field.
- Equivalent experience: A comparable combination of technical education, field service experience, biomedical equipment support, electronics troubleshooting, or other relevant hands-on technical experience may be considered.
- Preferred alignment: Education or training that supports medical device service, electromechanical systems, clinical technology, customer-facing technical support, or regulated service environments.
- Ability to work in a field-based role, with approximately 80% field time and 20% office or remote administrative work.
- Ability to travel on short notice to support customer and business needs.
- Strong organizational skills and the ability to manage multiple priorities.
- Strong troubleshooting and problem-solving skills.
- Demonstrated commitment to customer satisfaction and continuous improvement.
Nice to have
- The Company uses Artificial Intelligence in its assessment of applicants.
- This job posting is for an existing position.
- Ineligibility for severance.
- Accessibility for Ontarians with Disabilities Act
- As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world.
- We provide an inclusive work environment where each person is considered as an individual.
- Required Skills:
- Preferred Skills:
Compensation
- The expected base pay range for this position is $56,000 to $89,700 CAD.
Benefits
- At Johnson & Johnson, we believe health is everything.
- Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal.
Company info
- At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
- Provide on-site and remote technical support to internal and external customers.
This listing is sourced directly from Jj's careers page and normalized into a canonical job model.