Claritas Rx

Claritas Rx

Senior Manager, Site Reliability Engineering

United States · Senior · Full-time

Sponsorship not specified$155k-$170kDetected 13 days ago
TypeScriptPythonGoReactGitSQLPostgreSQLDynamoDBAWSTerraformCI/CDGitHub ActionsDevOpsSite Reliability EngineeringData EngineeringData VisualizationIncident ResponseComplianceJiraProcess ImprovementLoad TestingFirewallHIPAALeadership

About the role

  • We are seeking an experienced and hands-on Sr.
  • Oversee and continuously improve CI/CD pipelines (GitHub Actions) to enable rapid, safe, and consistent delivery of application and infrastructure changes across environments.
  • Ensure robust observability across the stack - centralizing logs, metrics, traces, and alerts using CloudWatch, Sentry, and related tooling - so the team can detect and respond to issues quickly.

Responsibilities

  • Define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) across all production services; use error budgets to drive engineering prioritization conversations.
  • Drive a proactive reliability culture - identifying risks before they become incidents through load testing, chaos engineering, and systematic failure mode analysis.
  • Manage and optimize core AWS services including ECS, EC2, Aurora RDS, DynamoDB, Lambda, S3, SQS, EventBridge, Cognito, Secrets Manager, and CloudFront.
  • Security, Compliance & Data Protection Ensure all infrastructure design and operational practices meet HIPAA, SOC 2, and HITRUST requirements, given the PHI our platform processes.
  • Partner with the Security function on vulnerability management, infrastructure hardening, secrets management, and access control.
  • Maintain and regularly test disaster recovery (DR) and business continuity plans, including defined RTO/RPO targets for all production systems.
  • Support audit readiness and evidence collection for compliance certifications.
  • Manage distributed team dynamics effectively - establishing clear communication rhythms, documentation standards, and handoff protocols to ensure offshore resources are productive and well-integrated.
  • Build and maintain a healthy on-call rotation with appropriate tooling, runbooks, and escalation paths to protect team sustainability.
  • Cross-Functional Partnership Collaborate with Software Engineering teams to embed reliability practices into the SDLC - including production readiness reviews, deployment standards, and shared observability tooling.

Requirements

  • familiarity with
  • 7+ years of experience in SRE, DevOps, or infrastructure engineering, with at least 3 years in a people management or team lead capacity.
  • Experience managing CI/CD pipelines and developer productivity tooling, with a strong understanding of deployment safety (canary releases, feature flags, rollback strategies).
  • Strong written and verbal communication skills - you can explain infrastructure risk and trade-offs clearly to both technical and non-technical audiences.
  • Our People Operations Team will handle your onboarding, and all equipment comes directly from us-no purchases required.

Skills

  • Demonstrated experience owning SLOs, incident management, and on-call operations in a commercial SaaS environment.
  • Solid working knowledge of security and compliance requirements relevant to regulated data environments (HIPAA, SOC 2, HITRUST).
  • Comfort operating in a fast-paced, high-growth startup environment where priorities evolve and initiative is expected.
  • Experience in a healthcare technology or digital health environment with direct exposure to HIPAA-regulated PHI.
  • Familiarity with the application stack in use at Claritas Rx (TypeScript, NestJS, PostgreSQL, React).
  • Experience with chaos engineering practices and tools.

Compensation

  • $155k-$170k

Company info

  • Claritas Rx brings clarity to the challenges of specialty biopharmaceutical products in the marketplace.
  • In today's highly complex specialty networks, our mission is to illuminate the patient experience beyond the clinical trial.
  • Claritas Rx leverages a proprietary technology platform and deep manufacturer expertise to automate and integrate channel, commercial, and clinical data and help biopharmaceutical companies generate actionable business insights.
  • Our work uncovers the real-world variables impacting patient access, duration of therapy, and other metrics key to commercial success, making a real impact on patient healthcare.
  • shared learning and collaboration; a respectful and fun work environment; and employee empowerment through the effective use of technology and tools.
  • We are a highly collaborative team and prioritize opportunities to connect in person.
  • For employees within a reasonable driving distance of each other, we host regional town hall gatherings approximately every other month.
  • These sessions give our teams a chance to come together, share updates, and strengthen relationships beyond day-to-day work.
  • In addition to our great environment, we offer a competitive salary of $155,000 to $170,000 and benefits package and the opportunity to make a significant impact on a first-in-industry digital health solution.
  • Please send a cover letter along with your resume when applying to the position of interest.
  • Claritas Rx embraces diversity, equality, and transparency.
  • We are committed to building a team that comprises a variety of backgrounds, perspectives, and talents.
  • We believe the more inclusive we are, the better we are.
  • Join us and discover what it feels like to be part of an environment that rewards ingenuity, risk taking and smart work.
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This listing is sourced directly from Claritas Rx's careers page and normalized into a canonical job model.