Genuine Parts Company
HR Shared Services Service Delivery Tools Manager
USA GPC Windy Hill
Sponsorship not specifiedDetected 4 hours ago
Project ManagementJiraStakeholder ManagementHRHRISResearchLeadershipCommunication
About the role
- Conducts voice of customer sessions and stakeholder listening sessions to understand successes and opportunities in the HRSS service delivery experience.
Responsibilities
- Leads cross functional teams through the definition of requirement, development, implementation, and sustainment of HRSS service delivery tools with the goal of creating consumer-like experiences.
- Works with service delivery leadership to define the omni-channel service delivery matrix to drive adoption, reduce manual effort, and improve the employee experience.
- Partners with key stakeholders to ensure compliance with relevant security standards and regulations.
- Create and maintain a prioritization methodology and backlog to respond to changing priorities.
- Stakeholder Management Collaborates with key departments and stakeholders and departments to effectively communicate updates, changes, and best practices related to HRSS service delivery tools.
- Exceptional ability to influence without authority and a proven history of successful project execution, leading peers, partners, and leaders through transformational projects.
Requirements
- Bachelor's degree in HRIS, Information Technology, Human Resources, Business Administration.
- Minimum 7 years' experience with HRSS service delivery technologies (case management, portal, communication, RPA) Proven experience in developing and executing service delivery tool deployments.
- Ability to translate strategy to independently set objectives, prioritize multiple deliverables, and execute through delivery.
- Business acumen and the ability to translate organizational objectives to business results.
- Experience with modern development tools and processes (Agile, Jira, SmartSheet).
- Knowledge of HR compliance and data privacy laws.
- Proficiency with ServiceNow HRSD, Paradox, HR technology, Workday, and workflow automation tools.
- Required Qualifications Bachelor's degree in HRIS, Information Technology, Human Resources, Business Administration.
Nice to have
- Master's degree in HRIS, Information Technology, Human Resources, Business Administration.
- Advanced certifications in project management Global HR Shared Services experience 5+ years of organizational transformation experience Not the right fit?
- Today, we're proud to say we're the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale.
Skills
- Assesses existing HRSS service delivery tools to identify areas of improvement and transformation.
- Executes research and conducts benchmarking activities to identify current, emerging, and future trends in HRSS tools and systems.
Benefits
- Service Delivery Tools and Systems Roadmap Develops the prioritized, strategic roadmap for HRSS service delivery tools in alignment with the HRSS future state vision.
Visa & Work Authorization
- GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information,
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This listing is sourced directly from Genuine Parts Company's careers page and normalized into a canonical job model.