Mozilla

Staff Program Manager, Trust & Safety

Remote Canada · Staff+

Sponsorship not specified$115k-$153kDetected 16 days ago

CommunicationProblem Solving

About the role

Mozilla Corporation is the non-profit-backed technology company that has shaped the internet for the better over the last 25 years.
We make pioneering brands like Firefox, the privacy-minded web browser.
Now, with more than 225 million people around the world using our products each month, we're shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies.

Manage key Trust & Safety programs to reduce harmful experiences for our users.
Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety.
Along with thousands of volunteer contributors and collaborators all over the world, Mozillians design, build and distribute open-source software that enables people to enjoy the internet on their terms.
Mozilla exists to build the Internet as a public resource accessible to all because we believe that open and free is better than closed and controlled.
Join us to work on the Web as the platform and help create more opportunity and innovation for everyone online.

5+ years of experience in Trust & Safety operations or a related role.
Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems.
Experience using metrics, dashboards, or reporting to identify trends and improve outcomes.
Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling.
Strong understanding of online safety issues, such as data privacy, misinformation, and fraud.
Strong understanding of AI safety issues, such as fairness, accountability, and transparency.
Experience collaborating with diverse stakeholder groups.
Experience working in a fast-paced and dynamic environment.
Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs.

This position requires a unique blend of prior Trust & Safety experience, strong program management skills, and problem-solving abilities.

Generous performance-based bonus plans to all eligible employees - we share in our success as one team
Rich medical, dental, and vision coverage
Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
Quarterly all-company wellness days where everyone takes a pause together
One-time home office stipend
Quarterly well-being stipend
Considerable paid parental leave
Employee referral bonus program
Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
Commitment to diversity, equity, inclusion, and belonging

Ability to work independently and as part of a team.
This means we aren't beholden to any shareholders - only to our mission.
When you work at Mozilla, you give yourself a chance to make a difference in the lives of Web users everywhere.
And you give us a chance to make a difference in your life every single day.

omestic partner status, disability, sexual orientation, age, genetic predisposition, medical condition, marital status, citizenship status, military or veteran status, or any other basis covered by applicable laws

This listing is sourced directly from Mozilla's careers page and normalized into a canonical job model.