witt
Customer Support Hero 2026
Pittsburgh, Pennsylvania · Full-time
Sponsorship not specifiedDetected 20 days ago
CRMCustomer SupportMentoringOrganizational Skills
About the role
- Are you a customer service pro who thrives on solving problems, helping people, and keeping things organized?
- This role is perfect for someone who enjoys talking to people, scheduling appointments, resolving concerns, and ensuring an outstanding customer experience-all while working in a collaborative, supportive, and fast-paced environment.
- Tech-savvy & detail-oriented - You're comfortable with CRMs, scheduling software, and managing multiple tasks at once.
Responsibilities
- Maintain accurate records - Update customer accounts in our CRM and keep everything running smoothly.
- Collaborate with teams - Work closely with Sales, Operations, and Field Technicians to ensure the best possible service.
- Customer Support Specialist
- Witt Pest Management, Pittsburgh's largest independent pest control company, is looking for a detail-oriented and customer-focused professional to join our in house Customer Experience Team as a Customer Support Specialist.
Requirements
- Strong organizational skills & ability to multi-task efficiently
- Ability to pass a background check and employment reference check
- We're a family-owned company with 115+ years of experience, blending old-school customer care with cutting-edge innovation.
Nice to have
- Previous customer service, call center, or administrative experience preferred
- Experience using Google Apps, CRM software, or similar tools a plus
Benefits
- Flexible full-time schedule - 40-hour workweek with occasional Saturdays during peak season
- Comprehensive benefits package - Health, dental, vision, life, and disability insurance
Company info
- Schedule services with precision - Coordinate appointments between customers and technicians to ensure seamless service.
- Problem-solve & support customers - Address service inquiries, handle customer concerns, and assist with account updates.
- Proactively engage customers - Follow up on leads, reach out for service upgrades, and confirm scheduled services.
- What We're Looking For:
This listing is sourced directly from witt's careers page and normalized into a canonical job model.