MeridianLink
Client Support Specialist II
US Remote · Mid
Sponsorship not specifiedDetected 2 days ago
Customer SupportCommunicationMentoringOrganizational SkillsUnderwriting
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
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About the role
- When issues cannot be resolved directly, they are escalated to the appropriate departments.
Nice to have
- Coordinate with internal departments to resolve client issues and follow through until completion.
- Handle inquiries using judgment and basic decision-making authority to resolve customer concerns.
- Provide information about products and services, answer questions, and resolve client issues.
- Complete activities supporting implementation of procedures.
- Ensure inquiries are properly followed up on and resolved.
- May fill in for a supervisor during staff or customer meetings.
- Bachelor's degree from an accredited college/university in a software-related field or equivalent technical experience with current major GPA of 3.0 or higher preferred
- Solid interpersonal, written, and verbal communication skills required
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