UMGC
Success Coach
(North America) Remote · Part-time
No sponsorshipDetected 23 days ago
CRMSalesOutbound SalesExcelCustomer SupportVPNCommunicationProblem SolvingTime ManagementPublic SpeakingMicrosoft Office
About the role
- Success Coach Office of Student Affairs Exempt, Contingent II, Full-Time, Pay Grade 1.2 Location: Stateside Remote University of Maryland Global Campus (UMGC) seeks a Student Success Coach in the Office of Student Affairs.
- The Success Coach empowers students on their UMGC journey by listening, guiding, motivating, and celebrating the student's success from the point of enrollment through graduation.
- Success Coaches spend most of their day on the phone.
Requirements
- Act as a liaison for students by assisting with all administrative processes to include registration, degree planning, payment options, and act as a liaison between students and other University departments.
- Employees that live within 50 miles of UMGC are required to work university commencement.
- Employees are required to work some evening and weekend hours.
Nice to have
- Experience leveraging CRM or call center applications and tools, such as a dialer is also preferred.
- Bi-lingual English/Spanish
Compensation
- Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
Benefits
- Generous Time Off: Enjoy 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years).
- Time off rates will be prorated based on the number of hours worked.
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families, effective from the 1st of the month following your hire date.
- Contingent II employees who work on average 30 or more hours per week (130 hours per month) are eligible for subsidized state of Maryland medical and prescription benefits.
- Contingent II employees who work on average less than 30 hours per week but at least 20 hours per week are eligible for a stipend to assist in the purchase of a health plan.
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance.
- Retirement Stipend: Contingent II employees receive a retirement stipend equal to 7.25 percent of their base salary and are eligible to contribute to a supplemental retirement account (SRA).
- Supplemental Retirement Plans: include 401(k), 403(b), 457(b), and various Roth options.
- Tuition Remission: CII employees are eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park.
- Spouses and dependent children are eligible for undergraduate tuition remission after two years of service.
- NOTE: For part-time employees (at least 50 percent of the time), tuition remission benefits are prorated.
Equal opportunity
- All submissions should include a cover letter and resume.
- The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
- UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.
- The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities.
This listing is sourced directly from UMGC's careers page and normalized into a canonical job model.