CloudKitchens
Associate Operations Manager
New York, NY · Full-time
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The bottom of this range ($70,000) is below the Level I prevailing wage of $81,411. An H-1B cannot be filed below the prevailing wage, so an offer at the floor of this band could not be sponsored as posted.
DOL prevailing wage, 2026-27 wage year · General and Operations Managers (11-1021) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- We're changing the game for restaurateurs, whether they're entrepreneurs opening their first restaurant, all the way through to your favorite global quick-service restaurant chains.
- What else you need to know This role is based in our New York office location.
- As a company driven by innovation and continuous change, close collaboration is essential.
Responsibilities
- As an Associate Operations Manager at one of our cloud kitchen facilities, you will play a pivotal role in overseeing daily operations, ensuring facility maintenance, working to get prospective partners onboarded, and delivering exceptional customer support.
- Lead and train a dedicated facility team, handling scheduling, training, and performance management.
- Manage an efficient order fulfillment process and deliver excellent customer service.
- Manage a janitorial team
- Customer Support and Retention
- Serve as the primary point of contact for restaurant partners, building and maintaining trusting relationships, and solving any issues that arise.
- Quarterback the onboarding process for new restaurant partners, including assistance with permits, online delivery platform setup, and launch strategy planning.
- Manage the overall partner experience, preventing churn, and extending partner lifecycle.
- Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
- Building Repair and Maintenance
Requirements
- In the last 5 years, just in the US, the overall market has expanded 10x from $10B to $100B, and could expand to $500B- $1T by 2030.
Nice to have
- Operations Management: 2 years (Preferred)
- Employee Management/Assistant Management: 2 years (Preferred)
- Restaurant Management: 2 years (Preferred)
- Property Management: 2 years (Preferred)
Compensation
- 8 paid holidays per year
Benefits
- Medical, dental, and vision insurance (multiple plans, incl.
- Company-paid life and disability insurance (short- and long-term).
- Optional supplemental life insurance for self, spouse, and children.
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Discretionary vacation days
- Paid Bereavement leave
- Paid Parental Leave
Company info
- CloudKitchens helps restaurateurs around the world succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.
- We take underutilized and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.
- We take underutilized and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they're in.
- Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.
- Leading facility tours where you will proactively engage with restaurants as part of relationship building, and leading the overall sales pitch
- Develop and maintain internal relationships to set proper expectations with potential customers and continually seek out value-added opportunities (for customers) that other teams can test out.
- Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
This listing is sourced directly from CloudKitchens's careers page and normalized into a canonical job model.