Form Energy

Senior IT Support Technician

Berkeley, CA · Senior · Full-time

Sponsorship not specifiedDetected 9 days ago

JiraCustomer SupportCommunication

About the role

The Information Technology group at Form Energy collaborates closely and supports end users across the U.S. in four locations and with a distributed workforce of onsite, hybrid, and remote employees.
As a Senior Desktop Support specialist within the Service and Support team, you will serve as a key escalation point for complex technical issues, support critical IT hardware and software across user and lab environments, and help mentor and develop less-senior support staff.
Relocation assistance is available.

Provide tier 1-3 and some tier 4 support to Form Energy employees.
Configure, maintain, and support IT hardware including user laptops, desktops, and lab computers.
Maintain and troubleshoot local networks.
Manage an inventory of IT assets and supplies.
Create and document processes.
To build America's energy future, we need everyone at the table.

College degree or equivalent work experience and 4+ years of IT experience.
IT support / helpdesk experience with Windows and Mac in an AD environment.
Must have extensive Mac experience.
Experience with administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN.
Experience with setup and support of network and stand-alone printers.
Ability to move up to 50 lbs and work in small spaces.
Ability and willingness to work in a lab is required.

Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that.

Humanity is a cornerstone of Form Energy's culture, and we make sure our compensation and benefits reflect that.
Form Energy offers competitive salaries, stock options, and a holistic benefits package to ensure all employees have what they need to thrive while working here.
When it comes to you and your family's health, we cover 100% of medical, dental, and vision premiums for full-time employees - and 80% of healthcare premiums for dependents.
We also offer at least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents), and generous vacation policies to give employees time to recharge when needed.

We are proud to be an equal opportunity employer, and encourage candidates from all backgrounds to apply to our open jobs.

This listing is sourced directly from Form Energy's careers page and normalized into a canonical job model.