Terraclear

Terraclear

Customer Success Representative - Sioux Falls, SD or Des Moines, IA

Sioux Falls, SD, USA · Full-time

Sponsorship not specified$65k-$75kDetected 39 days ago
HubSpotCRMSalesCustomer SuccessCustomer SupportRoboticsMechanical DesignCommunicationProblem Solving

About the role

  • These technologies are rapidly transforming agricultural intelligence, allowing farmers to make faster and more informed decisions that translate into highly precise actions and more productive farms.
  • Our first application solved one of the most disliked tasks on the farm: clearing rocks.
  • The annual emergence of news rocks impacts nearly half of farms in North America, slowing farming, damaging equipment, and causing downtime during seeding and harvesting.

Responsibilities

  • Own all post-sale customer engagement activity including on-boarding, product and usage training, and regular monitoring of map and service delivery.
  • Own ongoing customer engagement, satisfaction, retention, and expansion through upsell and cross-sell opportunities.

Requirements

  • 2-3 years of proven success in a customer service oriented role responsible for driving retention and growth of assigned customer base
  • 2-3 years with farming and farm practices
  • 2-3 years using CRM software and customer success tools used at TerraClear or similar (e.g., Hubspot, Google Suite)
  • Familiarity and comfort discussing technology (AI, software, automation)
  • If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
  • Strong analytical skills with the ability to create and interpret customer data and metrics
  • Strong interpersonal and communication skills with the ability to build relationships and influence stakeholders
  • Independent self-starter with the ability to generate and maintain high levels of activity focused on growing customer base, retaining and upselling current customers
  • Excellent problem-solving skills and a proactive approach to addressing customer issues
  • Ability to manage multiple customers and projects and priorities.
  • Desired

Compensation

  • Competitive base salary
  • 100% of premiums paid for employees and 85% of premiums paid for dependents
  • An inclusive and tight company culture that is mission driven
  • We offer competitive compensation and benefits to our full-time regular employees, including:
  • If you're excited about TerraClear, fit the above qualifications and are passionate about solving hard problems, please apply now!
  • We provide employment opportunities without regard to any legally protected status.
  • The annual emergence of news rocks impacts nearly half of farms in North America, slowing farming, damaging equipment, and causing downtime during seeding and harvesting.

Benefits

  • Leveraging our commercial success in rocks, we are now expanding our core technologies to new farm applications including the precise management of weeds, pests, disease and overall plant health.
  • We value learning directly from the farmers we serve, getting our hands dirty, and tackling tough challenges together.
  • Create and manage a customer health monitoring system including; touch activity, satisfaction, and loyalty scores.
  • Pre-IPO stock options (tax-advantaged ISOs)
  • Medical, dental, and vision insurance
  • Generous paid time off and holidays

Company info

  • Develop a deep understanding of our products and services to effectively educate and support customers.
  • Serve as the main point of contact for customers, addressing their needs and resolving issues promptly.
  • Help customers achieve their desired outcomes by providing strategic advice and support to growers, field sales, inside sales and referral partners.
  • Act as a liaison between customers and internal teams (e.g., sales and marketing, product development, engineering, and finance) to ensure customer feedback is communicated and addressed.
  • We are looking for a Customer Success Representative who will play a critical role in ensuring TerraClear customers are highly satisfied, contributing to the retention and growth of our customer base.

Equal opportunity

  • TerraClear is an Equal Opportunity Employer committed to fostering an inclusive culture with extraordinary employees.
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This listing is sourced directly from Terraclear's careers page and normalized into a canonical job model.