Ivo Inc.

Senior/Staff Site Reliability Engineer

San Francisco · Staff+

Sponsorship not specified$287k-$485kDetected 99 days ago

Distributed SystemsSite Reliability EngineeringLLMsRAGCybersecurityIncident ResponseCanvaWordPress

About the role

Define and enforce SLI, SLO and SLA targets (and make sure we don't get paged in the wee hours)
Customers are cagey about their contracts, so each customer gets their isolated environment with containers, database, VPC, etc.
Cloud and LLM providers have "incidents." Customers still expect us to hit our SLAs.

Lead incident response + write postmortems that make people actually read
Own uptime, reliability, and performance end-to-end
Design failover + disaster recovery that actually works in real scenarios
Implement security controls that pass audits and don't slow the product to a crawl
Infrastructure Engineers build the foundation for Ivo's entire platform.
Build observability that answers: what, why and how often it broke?

Would describe yourself as being relentlessly resourceful http://www.paulgraham.com/relres.html.
You have a strong internal sense of urgency.
You have a bias towards doing things *today*, rather than tomorrow.
Experience working in a startup environment is preferred but not required.
How far along are we?
We launched in early access in 2023.
Since then, we've had an incredible response from the market and are growing rapidly.
We 6x'd in ARR in the last 12 months.

Ditching imprecise embeddings models in favor of agentic RAG
Large-scale LLM-based legal fact extraction
A legal assistant that can search large contract databases, without sacrificing accuracy
Clustering legal documents descended from the same family
Automatic deviation analysis to locate buried risk in huge contract databases
Merging contracts with their amendments to make a time series of "composite" contracts (a customer actually cried when we showed her this)

The USD salary range for this role is $287K-$485K.
Final offer amounts are determined by multiple factors, including, experience and expertise, and may vary from the amounts listed above.

You'll be building the system that keeps the company running.
In addition to helping us run a solid, high-performance distributed system, we'd love someone who's as excited about LLMs as we are.

This listing is sourced directly from Ivo Inc.'s careers page and normalized into a canonical job model.