Company Background Planet
Onboarding Operator
Chicago - USA
Sponsorship not specifiedDetected 30 days ago
OnboardingCustomer SupportCommunicationCollaboration
About the role
- As Onboarding Operator you'll be responsible for managing the end-to-end merchant onboarding process across multiple IT platforms and internal departments at Planet, ensuring a seamless and timely setup experience.
Responsibilities
- Run all aspects of merchant onboarding, across a number of IT platforms, internal departments and external partners merchants are onboarded in a timely manner
- Submit requests for mass account changes to the appropriate departments, explaining in fine detail the scope of the needed changes, providing screen shots of how to account change is performed in order for the appropriate department to help create mass account change scripts.
- Help Validate in testing environment if scripts for mass account changes are correctly working.
- Help maintain and update the team knowledge base
Requirements
- You will have a strong understanding of the integrated payments world
Company info
- Collaborate with internal stakeholders to ensure the best service and experience for the customers we serve
- At Planet, we embrace a hybrid work model, with three days a week in the office.
Equal opportunity
- equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
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