tantalussystems
Deployment Specialist (Propagation Modeling)
United States
Sponsorship not specifiedDetected 20 days ago
BashAWSCloud PlatformsLinuxSalesCustomer SupportTCP/IPFirewallGISCommunicationProblem Solving
About the role
- The Deployment Specialist will be the primary technical interface between the Customer Experience and Sales departments in ensuring customers are set up for success.
- This is a remote position and will be based in the US with a preference for Eastern or Central time zones.
- Specifically, the Deployment Specialist will:
Responsibilities
- Configure and maintain billing exports.
- Provide periodic support to supervise or monitor the introduction of new products in the field.
- Collaborate to develop, establish, and improve processes and procedures related to Tantalus' technical knowledge base, online community, and other documentation.
- Participate in an after-hours support call program approximately 2 weeks/quarter.
Requirements
- 4+ years of experience in a customer service or technical support role
- Experience with Unix/Linux command line and shell scripting, primarily Bash
- Experience with GIS mapping software
- Experience with EDX Signal Pro or other RF propagation software
- Working knowledge of IP networking including TCP/IP, FTP, SSH, firewall
- Experience in the development, maintenance and updating of in-house automation tooling is an asset
- Knowledge and previous experience with a support ticket/issue reporting system is an asset
- Knowledge and experience with Salesforce.com is an asset
- Experience working to analyze, troubleshoot, debug, investigate, and to present the results
- Personal Attributes Required:
- Education and Experience
- Diploma in information technology or higher
- Virtual Machine/Environment experience (VMWare ESXi, HyperV)
- Cloud hosting experience (Oracle Cloud Infrastructure, AWS, etc.)
Compensation
- This position offers a competitive salary plus variable compensation based on performance targets and business objectives.
Benefits
- Tantalus also offers generous benefits, including medical, dental and vision plans, healthcare and dependent care flexible spending accounts and paid time off.
Company info
- Tantalus is a technology company dedicated to helping utilities modernize their distribution grids by harnessing the power of data across all their devices and systems deployed throughout the entire distribution grid - from the substation to the EV charger located behind the meter.
Equal opportunity
- Tantalus is committed to employment equity and building a diverse workforce.
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This listing is sourced directly from tantalussystems's careers page and normalized into a canonical job model.