Hrt
Customer Service Representative I
Norfolk, VA
Sponsorship not specifiedDetected 20 days ago
Customer SupportCommunicationProblem Solving
About the role
- Hampton Roads Transit is looking for dynamic, customer service oriented, and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.
- Answers phone inquiries and obtains information for customers, the general public, visitors, and other interested parties. Provides information pertaining to stops, routes, schedules, fares, and other HRT services with complete information and recommendations tailored to meet customers' needs. Uses Computer-Aided Dispatch/Automatic Vehicle Location
Responsibilities
- Perform all job duties and responsibilities in a safe manner to protect oneself, fellow employees, and the public from injury or harm.
Requirements
- Must be able to read, write
- must successfully demonstrate knowledge of office and telephone protocol and ability to read and interpret schedules, media releases, etc.
- Must have excellent computer.
Skills
- Must be detailed oriented, good organizational and follow- up skills.
- Patience and enthusiasm for challenges and change.
- Knowledgeable of Microsoft suite.
- Proficiency in using computer systems and the listed software applications associated with performance of assigned work is essential.
- Basic problem-solving skills associated with software applications used is expected.
- Software usage relevant to job duties will be evaluated.
- Uses Computer-Aided Dispatch/Automatic Vehicle Location (CAD/AVL) software, Customer Assistance System (CAS), and other technology tools.
Equal opportunity
- HRT is proud to be an Equal Opportunity Employer.
- Equal Opportunity Employer.
This listing is sourced directly from Hrt's careers page and normalized into a canonical job model.