Summitelectricsupply
Customer Service Representative
La Porte, TX, United States · Contract
Sponsorship not specifiedDetected 20 days ago
ExcelSAPERPCustomer SupportAutoCADCommunicationTime ManagementMicrosoft Office
About the role
- All your information will be kept confidential according to EEO guidelines.
- Not sure if this position is right for you?
Requirements
- Previous experience in the electrical industry.
- Knowledge of ERP systems, BI reporting tools, Bid Manager, AutoCAD, and other office software.
- Advanced knowledge of Excel.
- Must be able to lift 5+ pounds on a regular and consistent basis.
- Ability to climb stairs on occasion.
Nice to have
- High level of technical aptitude.
- One or more year(s) of experience in counter sales at an electrical distributor
- Proficiency in Microsoft Office Suite, Adobe Acrobat, Bid Manager and similar programs
- Strong customer service orientation - both external and internal.
- Exceptional follow up skills.
- A strong attention to detail and be well organized.
- Excellent interpersonal and communication skills, both oral and written.
- Flexibility. ability to effectively adapt to change.
Skills
- Summit Electric Supply is an electrical distributor keeping current with innovative changes in the way our world is powered.
- Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages.
Benefits
- Monthly profit-sharing
- Comprehensive benefits including medical, dental, vision, paid vacation, and more!
Company info
- Thoroughly understand all product capabilities, features and benefits as well as Summit's market conditions, product warranties and services.
- Assist customers over the phone, internet, email or in person with orders, quotations and product questions.
- Negotiate profitable pricing with both customers and suppliers.
- Proactively follow up on customer orders, challenges and needs.
- Resolve customer concerns and issues as efficiently and effectively as possible.
- Assist counter and warehouse associates as needed.
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