Sentara Health

Guest Relations Representative Evening shift

Virginia Beach, VA · Full-time

Sponsorship not specifiedDetected 12 hours ago

Customer SupportLeadershipCommunication

About the role

Sentara Virginia Beach General Hospital, located in Virginia Beach, VA, is hiring a Full-time, Rotating-Shift Guest Relations Representative.

Responsible for providing a welcoming and genuine environment and address concerns to ensure a smooth and comfortable experience for patients.
Responsible for verifying patient registration and escorting patients and guests to their destination by walking or use of a wheelchair.
Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
Responds promptly to patient, family and team member requests.
Assists in the identification of patient and family needs and secures appropriate referrals, solutions and services to the identified needs.
Collects data and documentation to assist in the identification of areas needing improved customer service.
Assists leaders in recommending changes in facility and departmental policy and procedure.
Facilitates improved customer service by identifying, investigating and directing complaints, concerns and compliments to the appropriate team members and leaders.

Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care

Medical, Dental, Vision plans
Adoption, Fertility and Surrogacy Reimbursement up to $10,000
Paid Time Off and Sick Leave
Paid Parental & Family Caregiver Leave
Long-Term, Short-Term Disability, and Critical Illness plans
Life Insurance
Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
Reimbursement for certifications and free access to complete CEUs and professional development
Sentara Health is an
In support of our mission "to improve health every day," this is a tobacco-free environment.
Sentara Health is a Virginia and Northeastern North Carolina based not-for-profit integrated healthcare provider that has been in business for over 131 years.
Offering hundreds of sites of care including 12 hospitals, PACE, home health, hospice, medical groups, imaging services, therapy, outpatient surgery centers, and an 858,000 member health plan.

We are located just 15 minutes from VA Beach Town Center and just a few minutes to the Oceanfront.

equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce.

This listing is sourced directly from Sentara Health's careers page and normalized into a canonical job model.