Infinitesima

USA Field Services Engineer - West Coast (Santa Clara)

USA West Coast

No sponsorship$90k-$110kDetected 12 days ago

Customer SupportCollaborationMentoring

About the role

Would you like to be instrumental in enabling the next generation of semi-conductors?
Are you comfortable with global travel up to 60 percent of your working week (includes weekends away from home) If this sounds like you, read on….

Providing support both remotely and on-site, carrying out maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades
We are expanding rapidly which means we need support engineers across the globe.
Building solid relationships with customers, constantly gathering their feedback and priorities
To succeed as a Customer Support Engineer, we do need you to have the following skills and experience:
Supporting the installation and technical support of products and systems
Proactively engaging with customers to understand issues and support effective, timely resolutions
Collaborating with Production to support and continuously improve the build, test, and commissioning of new and existing products
Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs

Do you enjoy global travel?
Candidates must have the legal right to work in the United States at the time of application.

Collaborating with multi-disciplinary teams in a scale up arena
Working with optical systems including lasers and fibres
electro-mechanics would be an advantage
Handling systems with high voltages and LASERs safely
Software experience
Setting up network/ host user environment
Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.
Our strength lies in the varied perspectives that come from different cultures, experiences, and identities.

$90,000 to $110,000 base salary, depending on experience, skills, and location, plus a full US benefits package

To succeed as a Customer
Infinitesima is a privately owned company founded in 2001, as a spin-out of the University of Bristol, by CTO Professor Andrew Humphris.
Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world.
We strive to foster an environment where everyone can contribute meaningfully and thrive.
If you require adjustments to take part in the recruitment process, please let us know, we'll do our best to support you.
Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees.
Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.
A note on how we run interviews:
We use AI only to transcribe our interviews so we can focus fully on you instead of scribbling notes.
The AI does not take part in any decision making at any stage.
All hiring decisions are made by real humans based on the conversation we have with you.

This listing is sourced directly from Infinitesima's careers page and normalized into a canonical job model.