KnowBe4
Snr. Employee Relations Partner (Hybrid)
Clearwater, Florida
Sponsorship not specifiedDetected 26 days ago
Agentic AIStakeholder ManagementExcelHRPerformance ManagementEmployee RelationsHRISCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingMentoringMicrosoft Office
About the role
- Join our People team as an autonomous specialist driving a high-performance culture and mitigating organizational risk across our business sectors.
Responsibilities
- Investigation Management: Independently lead and manage complex, sensitive workplace investigations from end-to-end for US operations, including allegations of harassment, discrimination, retaliation, misconduct, policy breaches, and workplace violence.
- Evidence & Reporting: Interview witnesses, collect and evaluate evidence, draft comprehensive investigation reports, and deliver objective, actionable recommendations to leadership.
- Compliance & Legal Partnership: Apply advanced expertise in US federal, state, and local labor laws to ensure compliance. Partner directly with the Employment Legal department, HR Business Partners, and Senior Executives on high-stakes escalations.
- Metrics & Risk Mitigation: Proactively monitor and analyze employee relations metrics, ticket trends, and attrition data within the HRIS to design targeted risk-mitigation strategies.
- Performance Coaching: Partner with HR Business Partners and Executives to provide expert coaching on the corrective action process, conflict resolution, and performance management execution.
- Policy & Training Development: Design, draft, and administer proactive company-wide Employee Relations policies. Develop and deliver targeted training sessions for US managers on performance management and documentation best practices.
- By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.
Requirements
- 5+ years of overall HR experience, with a minimum of 3 years dedicated specifically to Employee Relations, including a proven track record of leading complex US-based investigations from start to finish.
- 2+ years of customer service or client-facing experience (can be outside of HR) paired with a high degree of business acumen and operational urgency.
- Bachelor's degree in Employee Relations, Human Resources, or a related field (or equivalent work experience).
- Proficiency with Google Workspace (Gmail, Docs) and MS Office (Word, Excel).
- You're a highly collaborative and client-experience focused professional who remains tactful, objective, and persuasive in confrontational or high-stakes corporate situations.
- Deep understanding of US federal, state, and local employment laws-including Title VII, ADA, and ADEA-with direct experience partnering with employment legal counsel.
- Exceptional documentation practices, a thorough understanding of dispute resolution methodologies, and strong critical thinking skills.
- High level of precision and detail-orientation, ensuring clear stakeholder communication and seamless cross-functional collaboration.
- Bonus points if you have:
- Where You'll Work:
- This position follows a hybrid schedule! You'll join us in the office Tuesday through Thursday for team collaboration days, and enjoy the flexibility of working remotely on Mondays and Fridays.
Nice to have
- Direct experience working with the Workday HRIS system.
- Prior experience or knowledge within the technology or cybersecurity industry.
- Professional HR certifications such as SPHR, SHRM-CP, or SHRM-SCP.
Skills
- Keep your skills sharp by obtaining certification bonuses or taking advantage of our tuition reimbursement.
- Our Fantastic Benefits
- For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.
Company info
- You'll work with a talented and diverse group that is building amazing content and services that empower our customers to adopt our platform.
- An applicant assessment and background check may be part of your hiring procedure.
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This listing is sourced directly from KnowBe4's careers page and normalized into a canonical job model.