Smardt

Service Technician - Mission Critical - San Antonio, Texas

San Antonio, Texas, United States

Sponsorship not specifiedDetected 13 days ago

Performance ManagementCustomer SupportThermal AnalysisCommunicationProblem SolvingTime Management

About the role

We operate manufacturing facilities in the US, Canada, Germany, China, and Australia, with a team of over 900 employees.
The HVAC Field Service Technician plays a key role in sustaining customer satisfaction, supporting equipment reliability, and representing Smardt professionally in the field.
Diagnose and resolve customer operational problems accurately and professionally.

Provide technical support and field service on indoor and outdoor Smardt chillers.
Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
Promote add-on work or service agreements where appropriate to support customer needs.
Ability to work independently in the field while collaborating with internal teams and technical support when needed.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Perform repetitive movements including bending, stooping, kneeling, crouching, squatting, and twisting.
Perform repetitive hand, wrist, and arm motions along with push, pull, grab, pinch, and lift arms above the head.

Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
Utilize technical support available through head office when additional troubleshooting assistance is required.
Assist head office and management with other related duties as required.
Experience with Turbocor and/or magnetic bearing systems is considered an asset.
High school diploma or equivalent required.
EPA certification required, where applicable.
Valid driver's license with an acceptable driving record required.

Chiller service experience required or strongly preferred.
Technical school diploma, HVAC certification, or equivalent technical training preferred.

Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components.
Strong troubleshooting and diagnostic abilities.
Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively.
Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.
Core Competencies
Exceptional customer service skills.
Strong verbal and written communication skills.
Strong troubleshooting and problem-solving abilities.
Professionalism and sound judgment in customer-facing situations.
Strong organizational and time management skills.
Reliability, accountability, and attention to detail.

Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
Interact with customers to provide guidance on the operation and maintenance of their equipment.
Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
Experience working directly with customers in a technical service or field service environment.
The opportunity to be part of a dynamic and growing business in a sustainable industry.

Smardt is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect.
We do not discriminate based on race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
Smardt complies with all applicable U.S. laws, including the Americans with Disabilities Act and applicable state and local human rights laws.
Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process and perform the essential functions of the role.

This listing is sourced directly from Smardt's careers page and normalized into a canonical job model.