Opal Security
Technical Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 284 days ago
TerraformAccount ManagementCustomer Success
About the role
- Opal is at an inflection point, and we need someone to help us nail what comes after the customer says "yes."
- We're looking for a technical-minded person who can take our post-sales motion from good to exceptional.
- This is your chance to re-architect customer success with the freedom to make it yours.
Responsibilities
- You thrive in, or are intrigued by, the fun, crazy thrill of startups: you've worked at a Series A-C company and know how to build scalable processes while everything around you is moving fast and ever-changing.
- You're not paralyzed by ambiguity, you lean into it and create clarity for others
- you'll partner closely with our product and engineering teams to champion customer needs, influence what we build next, and ensure we're delivering real value, beyond just features.
- you'll manage strategic relationships across our diverse customer base, from Fortune 500 enterprises to cutting-edge AI startups like Runway and Perplexity, serving as their trusted advisor on access management and security.
- You'll develop the frameworks and leading indicators that help us spot opportunities (and risks) before they become obvious, ensuring customers extract maximum value from Opal Security at every stage of their journey.
Requirements
- You've seen what works and, more importantly, what doesn't, and you can translate that into frameworks that others can follow.
- This is ideal but not required
Benefits
- Own the health of our customer base: renewals, retention, and proactive engagement all fall under your scope.
Company info
- At Opal, we're building modern identity governance for the AI era-intelligent access management that empowers enterprises to move fast while staying secure.
- Our mission is to bring clarity, control, and confidence to complex enterprise environments, helping teams govern access without slowing down innovation.
- rolling up your sleeves with customers while building the foundation for a world-class team that scales with us.
- you'll rebuild our customer success practices, establishing the processes, metrics, and culture that turn good relationships into great outcomes.
- when customers hit a snag, you're who they call.
- You'll troubleshoot integrations, diagnose configuration issues, and resolve problems on the spot and know exactly when to escalate to engineering for the complex stuff.
- You'll follow a player-coach model: rolling up your sleeves with customers while building the foundation for a world-class team that scales with us.
- Embody the team that customers rave about: you'll rebuild our customer success practices, establishing the processes, metrics, and culture that turn good relationships into great outcomes.
- Be the first line of technical defense: when customers hit a snag, you're who they call. You'll troubleshoot integrations, diagnose configuration issues, and resolve problems on the spot and know exactly when to escalate to engineering for the complex stuff.
- Be the bridge between customers and product: you'll partner closely with our product and engineering teams to champion customer needs, influence what we build next, and ensure we're delivering real value, beyond just features.
- Guide customers from onboarding to advocacy: you'll manage strategic relationships across our diverse customer base, from Fortune 500 enterprises to cutting-edge AI startups like Runway and Perplexity, serving as their trusted advisor on access management and security.
Apply directly at Opal Security →Create a free account for alerts like thisView Opal Security immigration profile
This listing is sourced directly from Opal Security's careers page and normalized into a canonical job model.