Aiprise

Head of Customer Support

San Jose · Full-time

Sponsorship not specifiedDetected 42 days ago

Incident ResponseOnboardingCustomer SupportZendeskIntercomLeadership

About the role

We are trusted by leading financial institutions and process millions of onboarding decisions across KYC, KYB, AML, fraud, and monitoring.
We are past figuring out product market fit.
We are now scaling complex, global customer operations at speed.

Customer Support
Operate at founder level depth across onboarding, support, and escalations
Own time to first verification as a primary company metric
Design and run the end to end onboarding journey from contract signed to live in production
Create clean handoff rituals from sales to onboarding to support
Build a tiered support model with crisp SLAs, escalation paths, and on call rotations
Partner with engineering on customer impacting incidents and on call discipline
Experience building or running a 24/7 or follow-the-sun support operation
Familiarity with support tooling such as Zendesk, Intercom, or Linear

Compliance, KYB, KYC, fraud, payments, or regtech background
Experience across global customer bases including LATAM, Africa, SEA, and MENA
You have deployed AI tooling in your ops org and have strong opinions on where it works
Experience scaling ops at a Series A to Series C B2B SaaS or fintech company
Comfort operating with ambiguity, speed, and high ownership
A strong bias toward action over decks

AiPrise is building the global compliance operating system for modern fintechs, marketplaces, banks, and platforms.
Every new customer we onboard is a high stakes, high complexity lift.
Compliance teams are trusting us with their core regulatory workflows.
Time to onboard is our north star, and operations is where that is won or lost.
Build integration enablement motions for technical and non technical customers

This listing is sourced directly from Aiprise's careers page and normalized into a canonical job model.