Loop

Payment Operations Lead

Toronto, Canada

Sponsorship not specified$100k-$130kDetected 39 days ago

SQLRESTCustomer SupportCommunicationInternal Audit

About the role

You won't be sitting on top of a team handing out work - you'll be the person who knows our settlement flows better than anyone, who can pull the SQL, reconcile the variance, get on the phone with the bank, and write the SOP.
This role is an onsite position at our downtown Toronto office (Bay and Bloor).
As we scale, payment operations becomes one of the most important and least forgiving functions in the company.

Investigate and resolve payment exceptions, failures, and returns yourself; build the playbooks and tooling so the next person can resolve them faster.
Own the chargeback process end-to-end: dispute handling, ledger impact, and root-cause analysis (customer-facing communication stays with Customer Support).
Be the primary operational point of contact for banking partners and payment processors - the person they call, and the person who calls them.
Document the fix.
Design and operate the internal controls that safeguard company and customer funds - and tighten them as we grow.
Partner with Finance on month-end close: transaction fee journals, operational balance reconciliations, and anything else that touches the ledger.
Be the founding leader of payment ops at one of Canada's fastest-growing FinTechs, building infrastructure used by businesses globally.
A real path to building and leading a team underneath you as Loop scales.

You know what good looks like because you've made it.
You can brief the CEO in three sentences and write an SOP a new hire can follow on day one.

experience with cross-border payments, multi-currency settlement, card network operations, or working with Canadian/US banking partners.
What Does It Take to Be a Looper?
Loop is not for everyone.
And that's intentional.
We take ownership and trust each other to get things done.
From day one, your impact will be felt immediately.
And because of that, we need builders.
People with grit who take full ownership, thrive in fast moving environments and are comfortable figuring things out as they go.

transaction fee journals, operational balance reconciliations, and anything else that touches the ledger.
If it's not written down, it doesn't exist.
Then go build it.
Strong SQL skills.

30-minute virtual meeting with Mandy, People and Business Operations Specialist 30-minute virtual meeting with Yan, Head of Engineering Two-day paid in-office trial.
You'll spend two days with us in the Toronto office reviewing what we have today - our flows, tooling, reconciliations, SOPs, open issues - and come back with a written list of what you'd improve, in what order, and why.
This is the centerpiece of our process: it tells us how you think, and it tells you whether this is the team and the problem you want to spend the next few years on.
Two 30-minute meetings with Sarah, Chief of Staff, and Cato, CEO and Co-Founder, during the in-office trial.
Background check and offer.
Loop will be the first business bank that is global by default.

To help businesses seamlessly manage money around the world so they can access more markets, save money and simplify their operations
Own Payment Operations & Money Movement Own daily execution of payment settlements across internal accounts, banking partners, network providers, and customers - the buck stops with you.
Make a visible, measurable impact on a core part of the business from week one.

This listing is sourced directly from Loop's careers page and normalized into a canonical job model.