Whirlpool

Whirlpool

Manager, Consumer Care

Benton Harbor,Michigan,USA · Mid

Sponsorship not specifiedDetected 20 days ago
CRMResearch

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odds of building a lasting career here

32Risky
Cap-exempt (no lottery)0
Sponsors this role60
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 17 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 82%

Of 11 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 499 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Reported a layoff in this occupation

In a green-card filing decided 2026-01-16, this employer stated it had laid off workers in Industrial Engineers (IA) during the preceding six months.Describes the period before that filing, not necessarily today. Unlike WARN notices this is occupation-specific and federal.

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 70 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers.
  • Additional information about the company can be found at WhirlpoolCorp.com.

Responsibilities

  • This role drives the delivery of KitchenAid's CX strategy by evaluating, integrating, and optimizing modern technologies (such as AI, CRM platforms, and digital self-service tools) to elevate customer interactions.
  • Serving as the key bridge between KitchenAid, internal tech/D2C teams, and our contact center partner, you will lead the evolution of world-class service delivery while maintaining operational performance and SLA governance.
  • Work closely with IT and D2C teams to ensure system requirements, CRM platforms, and emerging technologies support the
  • Identify and implement innovative tools (automation, omni-channel capabilities, deflection solutions) to modernize contact center operations

Compensation

  • In 2025, the company reported approximately $16 billion in annual net sales - close to 90% of which were in the Americas - 41,000 employees, and 35 manufacturing and technology research centers.

Company info

  • This role in summary We are currently seeking qualified candidates for a Manager, Customer Experience (CX) Innovation, this role will be located in Benton Harbor, MI.
  • Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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This listing is sourced directly from Whirlpool's careers page and normalized into a canonical job model.