Mach9
Solutions Engineer
San Francisco
Sponsorship not specifiedDetected 41 days ago
SQLProject ManagementCustomer Success
About the role
- Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time.
- As an early member of our Customer Success organization, you'll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9.
Responsibilities
- Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project.
- Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams.
- Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering.
- Support account growth. Find growth signals (new projects, teams, use cases) and partner with Sales to convert them.
- Create a presentation showing project outcomes and ROI for a customer's internal stakeholders.
- Triage a support ticket, reproduce it, and coordinate an Engineering fix while keeping the customer updated.
Nice to have
- Experience in AEC, surveying, infrastructure, or geospatial workflows.
- Prior Customer Success, Implementation, Solutions, or Project Management experience.
- Familiarity with HubSpot.
- SQL or basic data fluency for pulling reports and analyzing usage.
Skills
- Communicate clearly with technical and non-technical audiences.
- Know when to solve, escalate, or reset expectations.
- Are comfortable creating clear written updates and presentations.
- Are comfortable with tools like Google Workspace and Notion.
- Are willing to travel ~25% (approximately one week per month).
Company info
- Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.
- Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers.
This listing is sourced directly from Mach9's careers page and normalized into a canonical job model.