Flagstar Bank, N.A

Branch Banking Client Consultant I

Ann Arbor/4755 Washtenaw Avenue/112039

Sponsorship not specified$17k-$23kDetected 7 days ago

SalesCustomer SupportResearchLeadershipCommunicationCollaborationProblem Solving

About the role

This role contributes to branch success by maintaining operational accuracy and risk standards, while also supporting sales performance through introductions, client education, and collaboration with branch teammates.
Client Experience: Provide positive client experience by assisting with account questions, problems and/or complaints and through research and communication resolve in a timely and effective manner.
Meet behavioral activity goals as defined by Retail Leadership including, but not limited to introductions.

Sales Performance: Support team efforts to achieve growth targets in financial performance ( all Teller related functions ) and primary client acquisition.
Actively seek and deliver the right client introductions to the right team member(s) to achieve growth targets and execute successful sales initiative
Risk Management: Deliver timely and accurate daily financial transactions; striving for no controllable preventable losses. Understand and adhere to all applicable bank policies and regulations.
The Branch Banking Client Consultant I delivers front-line client service and transactional support by welcoming clients, identifying their needs, and performing teller functions and financial transactions in an accurate, efficient, and friendly manner to support their financial goals.
This role exists to create a positive and trusted branch experience where clients feel supported, informed, and connected to the right financial solutions while their everyday banking needs are handled accurately and efficiently.
The role also exists to support branch growth and service goals by balancing teller transaction execution, client engagement, timely problem resolution, and adherence to bank policies, procedures, and regulatory requirements.
Support team efforts to achieve growth targets in financial performance ( all Teller related functions ) and primary client acquisition.

Minimum experience required: Less than 2 years of customer service and sales experience.
Performs special projects, and additional duties and responsibilities as required.
C onsistently adhere s to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Less than 2 years of customer service and sales experience.

Experience in Financial Services Industry.
Job Competencies:
Action-oriented - Enjoys working hard, is action oriented and full of energy for the things he/she sees as challenging.
Not fearful of acting with minimum of planning.
Seizes more opportunities than others by aggressively and enthusiastically pursuing action to achieve results.
Possesses a sense of urgency.
Business Acumen - Knows products and understands our sales process.
Is aware of how strategies and tactics work in the marketplace and what motivates a customer.

Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment.

Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program.
Delivers client engagement and Education.
Benefits | Flagstar Bank

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This listing is sourced directly from Flagstar Bank, N.A's careers page and normalized into a canonical job model.