Robinhood

Robinhood

Customer Experience Manager, Executive Office

Denver, CO; Westlake, TX

Sponsorship not specified$132k-$155kDetected 2 days ago
SparkLeadershipProblem SolvingMentoring

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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About the role

  • If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.

Responsibilities

  • Partner with CX Senior Leadership to set strategy and lead day-to-day operations for complaints management and escalations across our most complex and sensitive customer issues.
  • Lead and develop a team of senior Customer Experience specialists, setting clear expectations and building the judgment and capabilities needed to navigate complex customer situations.
  • Coach and develop senior specialists to raise the performance bar, strengthen decision-making, and deliver thoughtful, consistent resolutions.
  • Partner closely with Compliance and other key stakeholders to ensure complaint-management practices balance customer outcomes, operational effectiveness, and regulatory requirements.
  • Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
  • If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
  • AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.

Requirements

  • Strong problem-solving, analytical, and decision-making capabilities, including the ability to identify patterns and root causes beyond individual customer cases.
  • Minimum four years of experience in a Customer Care management role.
  • Bachelor's degree in a related field.
  • Series 66 and Series 3 required within 180 days of hire.
  • Exceptional office experience with catered meals, events, and comfortable workspaces.
  • Demonstrated experience leading escalations, complaints management, or other complex customer operations.
  • Proven ability to lead and develop experienced teams, including coaching sound judgment and decision-making in complex or ambiguous situations.
  • Strong operational leadership skills with experience setting performance expectations, using data to identify opportunities, and delivering measurable results.
  • Ability to influence and collaborate effectively across senior leaders and cross-functional partners, including Compliance, Legal, Product, and Operations.
  • Series 7, 63, and 24 Designated Principal licenses (Series 9/10 accepted in lieu of the 24).
  • Leadership expectations
  • Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here's what we expect from them:
  • Drive high performance by setting clear, focused goals, giving real-time feedback, stretching top talent, and scaling impact through focus, innovation, and tech.
  • Hire and retain top talent by setting a high bar, hiring only those who raise it, investing in onboarding, and addressing talent issues quickly and fairly.
  • Create community by connecting work to purpose, removing friction while prioritizing safety, building trust and inclusion, and leading from the front with integrity.

Skills

  • Join us in building the future of finance.
  • An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
  • The largest transfer of wealth in human history.
  • About the team + role
  • Sharp problem-solvers.
  • Builders who are wired to make an impact.
  • Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
  • Expectations are high, and so are the rewards.

Compensation

  • $131,750 - $155,000 USD
  • $115,600 - $136,000 USD
  • $102,850 - $121,000 USD
  • Base Pay Range:

Benefits

  • Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents
  • Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
  • In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
  • Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.

Company info

  • Our mission is to democratize finance for all.
  • We're a high-performing, fast-moving team with ethics at the center of everything we do.
  • We work diligently to resolve the most complex, sensitive issues our customers face with ethics and integrity at the core of our operations!

Equal opportunity

  • Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.
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This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.