Frontcareers

Account Manager

San Francisco, CA

Sponsorship not specifiedDetected 29 days ago

SalesforceCRMSalesAccount ManagementForecastingCustomer SuccessCommunicationCollaboration

About the role

Front handles the coordination and context behind complex B2B customer relationships.
Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty.

Position Professional Services and premium support packages-either attached to renewal/expansion deals or as standalone offerings-to accelerate customer value and time-to-market.
Family planning support with Maven
This is a highly strategic, operational role where you will drive renewals, uncover expansion opportunities, and protect revenue through scalable, data-driven motions.
While the CSM focuses on driving product adoption and value realization, you will own the commercial relationship, blending commercial acumen with operational excellence to deliver consistent outcomes at scale.

A proven track record of owning revenue outcomes (closing renewals and driving upsell/cross-sell) in a quota-carrying or metrics-driven environment.
Experience positioning attached services or add-on packages is a major plus.

Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Mental health support with Workplace Options
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
As a Scaled Account Manager at Front, you will own the commercial health of a high-volume book of business.
Collaborate closely with your mapped CSM to leverage usage data and health signals, turning high adoption into expansion opportunities and mitigating churn risks early.
Experience partnering with CSMs or technical account teams to successfully navigate account health and commercial growth.
Ability to interpret product usage data and health signals to prioritize outreach and take proactive action.

Manage renewals and expansion outcomes for a large portfolio of customers, using structured, scalable touchpoints (1:many and 1:few).

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.

This listing is sourced directly from Frontcareers's careers page and normalized into a canonical job model.