Neofinancial

Vice President, Mortgage Operations

Calgary, AB · Exec · Full-time

Sponsorship not specifiedDetected 42 days ago

Customer SuccessLeadershipCollaborationUnderwriting

About the role

Champion cross-functional collaboration with Product, Sales, and Capital Markets - bridging technology, origination volume, and credit execution
Ensure high ROI on all operational projects and system improvements
Ensure operations and processes adhere to quality metrics as identified by credit & risk counterparts

Build, manage, and scale highly effective and engaged mortgage operations teams (underwriting, fulfillment, and funding), alongside credit & risk counterparts, that consistently exceed turn-time and loan quality goals.
Serve as a strategic partner to executive leadership - ensuring operations are fully aligned with capital markets, product, credit risk, and growth strategies
Mentor and develop operational leaders, building the management bench for Neo's next phase of growth
Drive streamlined processes to maximize efficiency while enabling continued scaling
Define clear performance standards and create a strategic roadmap for initiatives that deliver measurable value
Maintain direct accountability for KPIs across customer satisfaction, operational performance, financial performance, and risk management
At Neo, you don't just work here, you own a piece of what we're building.
When we win, you win - with real ownership and meaningful long-term wealth-building potential tied to our success.
👥 Collaborating with the brightest minds to build something meaningful, united by a shared commitment to innovation, curiosity, and excellence
🤑 A wide variety of discounts through our partner network

Senior leadership experience in mortgage operations (underwriting, fulfillment, funding) within a Canadian lender, bank, or fintech
Proven track record scaling operational teams while maintaining quality and compliance standards
Deep knowledge of Canadian mortgage regulations, investor guidelines, and capital markets readiness requirements
Experience partnering with product, sales, credit risk and capital markets teams in a high-growth environment

We provide a strong base salary aligned with market ranges, along with the flexibility to tailor your mix of cash and equity to match your longer term goals.
Final compensation is based on your skills, experience, and scope.
For exceptional talent, we're prepared to go above and beyond.

❤️‍🩹 Flexible health benefits & life insurance
🌴 21 Days PTO + stat holidays, and personal leave
💪 Health & personal spending accounts
👶 Parental top-up & equity vesting during long term leave
🧠 Company wide huddles, and education
For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company's long-term success.

As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge-people who would rather blaze a trail through uncertainty than follow a well-paved path.
At Neo, ownership is part of how we think and operate.

equal opportunity and are committed to creating an inclusive climate where everyone can thrive.

This listing is sourced directly from Neofinancial's careers page and normalized into a canonical job model.