TheKey
Staffing Supervisor
Santa Rosa, CA · Full-time
Sponsorship not specified$15k-$20kDetected 30 days ago
Employee RelationsHRISCompensationCustomer SupportCommunicationMentoring
About the role
- For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care.
- Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home.
- Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.
Responsibilities
- Maintain knowledge of current business priorities and market considerations within designated business unit and factor appropriately into staffing decisions
- Ensure that performance evaluations for Caregivers are completed, offer feedback, and implement development plans to enhance caregiver skills and performance.
- Implement quality improvement initiatives based on feedback and evaluation results to enhance the quality of care provided.
- Provide direct support for escalated problem resolution
- Support and facilitate ongoing training for caregivers to enhance their skills
- Document incoming concerns from clients and report to management as applicable; identify trends and offer suggestions to improve the overall effectiveness of Caregivers
- Meet caregiver retention guidelines, and develop and implement retention improvement plans.
- On-call and after-hours support as needed
- Polished communication and presentation skills and ability to develop excellent relationships with field staff
Requirements
- Ability to travel approximately up to 20% of the time
- Ability to lift and carry up to 15-20 pounds
- Ability to sit, stand, and walk for prolonged periods of time throughout the workday
- Ability to use standard office equipment
- The information contained here is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
- Computer proficiency and ability to document timely and accurate notes in the system
Skills
- Bachelor's degree in a related field or the equivalent experience.
- 3 years' Supervisory experience
- 5 years' experience in health care, elder care, social work or related industry
- Ability to multi-task, work under pressure with changing priorities and stated deadlines, and effectively handle a heavy workload
- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel
Compensation
- Coordinating with our HR Team to ensure that proper protocols are in place for employee recognition, employee discipline and warnings, employee termination, incident investigation and resolution, injury and worker's compensation managemen
Benefits
- Medical/Dental/Vision Insurance
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- PTO Plan for Non-Exempt Employees
- Flexible PTO Plan for Exempt Employees
- Review caregiver manager payroll, including timekeeping, time off requests and approve daily/weekly for payroll processing.
- Required Skills, Education, and Certifications:
This listing is sourced directly from TheKey's careers page and normalized into a canonical job model.