Techholding

Techholding

Manager, E-commerce Operations (Contract - Onsite)

Los Angeles, California, United States · Senior · Contract

No sponsorshipDetected 34 days ago
Project ManagementJiraCRMCustomer SupportShopifyCommunicationCollaborationOrganizational Skills

About the role

  • The ideal candidate is a highly organized and analytical operator with experience managing ecommerce operations, digital systems, fulfillment workflows, and cross-functional initiatives in fast-paced retail environments.
  • This role is ideal for someone who thrives in evolving environments and can elevate execution, operational efficiency, and team collaboration across ecommerce operations.

Responsibilities

  • Own daily ecommerce operational KPIs including order flow, returns, cancellations, and fulfillment quality
  • Maintain and improve SOPs across ecommerce networks including internal ecommerce channels, private sale operations, fulfillment workflows, customer service processes, fraud and payment workflows, and system operations
  • Monitor top-level 3PL and SLA performance and collaborate with warehouse partners to improve operational efficiency
  • Partner with Retail teams to forecast and procure ecommerce packaging needs based on sales volume and campaign planning
  • Drive cross-functional ecommerce initiatives, ensuring timelines, documentation, follow-ups, and execution remain on track
  • Manage Jira boards, issue tracking, sprint documentation, and communication between ecommerce, IT, and third-party vendors
  • Support creation of tech stack roadmaps and operational documentation

Requirements

  • 6-8+ years of experience in ecommerce operations, digital operations, or ecommerce project management
  • Strong understanding of fulfillment operations, 3PL workflows, and omnichannel ecommerce concepts
  • Ability to work effectively in fast-paced and evolving environments

Nice to have

  • Experience with luxury or premium retail brands
  • Familiarity with platforms such as Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce
  • Experience supporting customer service or CX improvement initiatives
  • Experience supporting DAM, CRM, or clienteling system implementations
  • Applicants must be authorized to work for ANY employer in the US.
  • Tech Holding is proud to be an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace.
  • Configure operational settings within Shopify Plus including apps, workflows, rules, and troubleshooting
  • Experience supporting Shopify Plus operations and ecommerce system integrations

Company info

  • Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger. We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients. Our founders and team members have industry experience and have held senior positions in a wide variety of companies - from emerging startups to large Fortune 50 firms - and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
  • The Role:
  • We are seeking an experienced Manager, Ecommerce Operations, for a project based assignment, to drive operational excellence, project execution, and cross-functional coordination for a rapidly scaling omnichannel ecommerce business. This role blends operational leadership, project management discipline, and technical fluency to support and optimize ecommerce systems, workflows, and partner operations across the digital business. The ideal candidate is a highly organized and analytical operator with experience managing ecommerce operations, digital systems, fulfillment workflows, and cross-functional initiatives in fast-paced retail environments. You will oversee operational KPIs, support systems and integrations, improve operational processes, and collaborate closely with internal stakeholders across Ecommerce, IT, Retail, Logistics, Marketing, Creative, and Finance. This role is ideal for someone who thrives in evolving environments and can elevate execution, operational efficiency, and team collaboration across ecommerce operations.
  • Working at Tech Holding isn't just a job, it's an opportunity to be a part of something bigger.
  • We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.
  • Our founders and team members have industry experience and have held senior positions in a wide variety of companies - from emerging startups to large Fortune 50 firms - and we have taken our combined experiences and developed a unique approach that is supported by the principles of deep expertise, integrity, transparency, and dependability.
  • We are seeking an experienced Manager, Ecommerce Operations, for a project based assignment, to drive operational excellence, project execution, and cross-functional coordination for a rapidly scaling omnichannel ecommerce business.
  • This role blends operational leadership, project management discipline, and technical fluency to support and optimize ecommerce systems, workflows, and partner operations across the digital business.
  • You will oversee operational KPIs, support systems and integrations, improve operational processes, and collaborate closely with internal stakeholders across Ecommerce, IT, Retail, Logistics, Marketing, Creative, and Finance.

Visa & Work Authorization

  • Applicants must be authorized to work for ANY employer in the US.
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