Ramp
Product Operations Specialist
New York, NY (HQ) · Mid · Full-time
Sponsorship not specifiedDetected 30 days ago
Account ManagementProcess ImprovementHRISCustomer SuccessCommunicationProblem Solving
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odds of building a lasting career here
40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This role spans a critical setup-to-spend journey.
- You will help identify and Onboarding product and engineering teams solve issues across that full journey, preventing customer problems from falling between teams.
Responsibilities
- Provide holistic Product Operations support for the product onboarding experience across program management, customer testing, launch readiness, change management, and iteration
- Partner with Product, Engineering, Design, Data, CX, Sales, CSM, and Operations to translate customer feedback into crisp requirements, operating plans, and shipped improvements
- Build scalable operating cadences that improve cross-team alignment, release readiness, customer communication, and accountability
- Experience using data to size opportunities, diagnose root causes, analyze support trends, and measure whether product or operational fixes reduce customer friction
Nice to have
- A business should ideally then self-serve into an intuitive, agentic spend experience across policies, cards, and first successful spend.
Compensation
- Fertility HRA (up to $10,000 per year)
Benefits
- Centralized home-office equipment ordering
- Health and wellness stipend
- Weekly coffee stipend
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- Relocation expense coverage to NYC or SF (if needed)
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
This listing is sourced directly from Ramp's careers page and normalized into a canonical job model.