OpenEye

OpenEye

Implementation Manager

Liberty Lake, Washington

Sponsorship not specified$85k-$120kDetected 13 days ago
Project ManagementJiraStakeholder ManagementSalesforceCRMSalesProcess ImprovementCustomer SuccessCustomer SupportCommunication

About the role

  • As the Implementation Manager, you are the primary driver of customer value realization.
  • You will serve as a trusted guide responsible for leading clients through their onboarding journey.
  • Your scope is critical and varied, covering everything from pre-sale proof of concepts (POCs) to initial deployment, as well as managing strategic expansions and integrations for our established customer base.

Requirements

  • Excellent communication, presentation, and training skills, with the ability to explain technical concepts to both technical and non-technical audiences
  • Experience managing deployments involving both hardware and software components.
  • Bachelor's degree strongly preferred. 2+ years of additional related experience can be considered in lieu of a degree.
  • Demonstrated mastery of project management principles, with experience managing multiple complex, long-term projects simultaneously.
  • A relentless focus on driving Time-to-Value (TTV) for every project.
  • Ability to travel up to 25% of the time to serve as the on-site lead for high-priority project kick-offs, site walks, deployment milestones, or vital stakeholder meetings as needed.

Nice to have

  • Project Management certification (e.g., PMP, PRINCE2).
  • Experience in the physical security or video surveillance industry with an understanding of IP video, networking concepts, access control and security surveillance technologies.
  • Familiarity with project management software (e.g., Monday.com, Asana, Smartsheet, Jira) and CRM/CS platforms (e.g., Salesforce).
  • An Organizer Extraordinaire: You love bringing order to chaos.
  • You live by your project plans, checklists, and timelines.
  • HEROIC in Execution: You provide Heroic service by being a calm, confident guide through complex deployments and champion Ease by meticulously planning projects for a frictionless start.
  • The total on target compensation range for this position, including both base and commission is $90,000 - $130,000.
  • Collaborative, fun, creative culture where idea sharing is encouraged

Skills

  • OpenEye's solutions are available globally through a trusted network of certified service providers.
  • OpenEye is a subsidiary of Alarm.com.
  • Learn more at www.openeye.net.
  • Your work ensures every project is delivered on time, within scope, and dedicated entirely to achieving business outcomes.
  • Role and Responsibilities
  • OpenEye is a leading cloud video platform company delivering solutions for video security, business intelligence, and loss prevention.
  • OpenEye is an Equal Opportunity Employer

Compensation

  • $90,000 - $130,000 USD
  • The base salary range of this opportunity is listed below and is determined within a range based on factors including qualifications, location and experience.
  • The base salary offered is part of a total compensation package.
  • The base pay range for this opportunity is $85,000 - $120,000 annually.
  • In addition, this position is eligible for on target commission between $5,000 - $15,000 annually.
  • Up to $5,000 annual company match for 401k
  • 9 Paid Holidays per year

Benefits

  • Employees are eligible to purchase company stock at a discounted rate
  • Medical, dental, vision & prescription benefits starting day 1!
  • Generous medical plan subsidy and health savings account option with company contribution helps keep your costs low.
  • Company paid short-term/long-term disability, AD&D and life insurance
  • Paid maternity and paternity leave
  • 15 Days of Paid Vacation accrued per year (increases after year 3)
  • 7 Paid Sick/Wellness days per year
  • Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
  • This position is eligible for a flexible hybrid work schedule

Company info

  • OpenEye delivers intelligent cloud video technology to help people live, work, and learn. Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that strengthen security and improve operations. See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform. OpenEye's solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net.
  • OpenEye is seeking an Implementation Manager to join our growing team.
  • Are you an adept project manager who thrives guiding customers through complex technical deployments? We are looking for a strategic coordinator to seamlessly manage multi-site hardware and software implementations and drive rapid time-to-value. If this sounds like you, apply today!
  • OpenEye delivers intelligent cloud video technology to help people live, work, and learn.
  • Combining powerful cloud-managed video with AI-based video analytics, OpenEye Web Services (OWS) uncovers insights that strengthen security and improve operations.
  • See the next opportunity to secure and scale smart environments and enhance experiences for businesses and organizations everywhere with an intelligent and aware cloud video platform.
  • Are you an adept project manager who thrives guiding customers through complex technical deployments?
  • We are looking for a strategic coordinator to seamlessly manage multi-site hardware and software implementations and drive rapid time-to-value.
  • If this sounds like you, apply today!
  • You are comfortable leading and directing customers and internal teams, setting clear expectations and holding stakeholders accountable to ensure project success.
  • Own and manage the end-to-end lifecycle for all implementation projects, including initial deployments for new customers and strategic projects (e.g., site expansions, platform integrations) for existing clients.

Visa & Work Authorization

  • Please note that sponsorship of new applicants for employment authorization, or any other immigration-related support, is not available for this position at this time.
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This listing is sourced directly from OpenEye's careers page and normalized into a canonical job model.