ASM
Engineer II, Global Product Support
US > Arizona > Phoenix · Mid
Sponsorship not specifiedDetected 16 days ago
Customer SupportElectrical Engineering5G/LTECollaborationProblem Solving
About the role
- Step into a career with ASM, where cutting edge technology meets collaborative culture. For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible.
- With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.
- But we're more than just a tech company.
Responsibilities
- As a Global Product Support Engineer, you'll operate at the highest technical level, combining hands‑on problem solving with global collaboration:
- Provide advanced technical support for complex electro‑mechanical equipment and sophisticated software systems
- Diagnose, troubleshoot, repair, and debug issues escalated by field engineers and product support teams
- Partner with engineering teams by reporting design, reliability, and maintenance insights that drive continuous improvement
- Travel globally (up to 50% ) to support field operations, customer sites, and critical escalations
- You bring strong semiconductor experience, technical depth, and the confidence to lead in high‑stakes situations:
Requirements
- Proven experience diagnosing and resolving complex technical issues
- Minimum 3 years of experience in semiconductor manufacturing environments
- Strong understanding of electro‑mechanical systems and software‑driven equipment
- Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences
- Willingness and ability to travel locally and internationally up to 50%
- Customer‑focused mindset with the ability to remain effective in challenging, time‑critical situations
- Support customer installations and deliver technical training when deeper expertise is required
Nice to have
- Bachelor's degree in Engineering (Mechanical or Electrical Engineering preferred)
Skills
- Step into a career with ASM, where cutting edge technology meets collaborative culture.
- For over 55 years ASM has been ahead of what's next, at the forefront of innovation and what's technologically possible.
- Be the Expert Others Rely On-Advance EPI Technology at ASM
- Global Product Support Engineer
- Your work will directly impact tool performance, customer confidence, and ASM's reputation for technical excellence.
Company info
- Engage directly with customers to resolve highly technical issues and ensure optimal system performance
- What We're Looking For
This listing is sourced directly from ASM's careers page and normalized into a canonical job model.