EPIC Brokers
Director of Operations Real Estate Consortium
1140 Avenue of the Americas 8th Floor, New York, NY 10036 · Director
Sponsorship not specifiedDetected 1 day ago
EpicLeadershipUnderwriting
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16Unrated
Cap-exempt (no lottery)0
Sponsors this role0
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- The ideal candidate is an experienced operational leader who has successfully led complex implementations, built repeatable processes, managed cross-functional stakeholders, and created scalable infrastructure in a client-facing environment.
Responsibilities
- Own and continuously improve the consortium operating model across service, underwriting, finance, claims, captive management, analytics, governance, and technology.
- Lead operational readiness for new consortium launches, expansions, and program enhancements.
- Build repeatable implementation playbooks, onboarding frameworks, process maps, and governance routines.
- lead improvements that support scalability and efficiency.
- Lead change management and adoption efforts to ensure new processes, tools, playbooks, and governance routines are understood, adopted, and sustained across teams.
- Maintain a continuous improvement roadmap focused on scalability, consistency, automation, reporting quality, and operational efficiency.
- Identify process gaps, bottlenecks, and infrastructure needs; lead improvements that support scalability and efficiency.
Skills
- Establish clear workflows, roles, responsibilities, service standards, escalation protocols, and accountability measures.
- Coordinate cross-functional execution to ensure consortium programs operate efficiently, consistently, and with strong member experience.
- Monitor operational performance through dashboards, KPIs, status reporting, and issue management routines.
- Translate strategic business objectives into practical execution plans, timelines, deliverables, and accountability structures.
Company info
- Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide.
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