Komodo Health

Komodo Health

Account Manager

United States

Sponsorship not specified$125k-$155kDetected 27 days ago
AlgorithmsData AnalysisProject ManagementExcelCustomer SuccessResearchLeadershipCommunicationMicrosoft Office

About the role

  • Fostered a collaborative environment by effectively working with Customer Success and Sales teams, leading to an improved process for managing and expanding accounts
  • Developed and maintained strong relationships with buyers and key decision-makers, ensuring regular engagement and alignment with their needs and objectives
  • Communicate / evangelize the value delivered and ROI for renewals and existing business

Responsibilities

  • Successfully provided strategic support and guidance, leading to a measurable increase in customer satisfaction scores and an increase in retention/renewal rates
  • Provide strategic support and guidance on key deliverables and customer requests for existing business
  • Manage engagement scope (and investment requests) and contracting for managed services for existing business and renewals
  • Ensure organizational support and secure budget for contractual renewal of existing business
  • Develop all renewal/expansion collateral
  • As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver "wow," and enjoy the ride.
  • At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease - and enjoy the journey along the way.
  • We expect you to integrate AI into your daily work - from summarizing documents to automating workflows and uncovering insights.
  • This isn't just about efficiency; it's about making every moment more meaningful, building on trust in AI, and driving our collective success.
  • For hub-based Dragons, we're building intentional in-office rhythms alongside the flexibility that's core to how we work.

Requirements

  • Effective communication and storytelling skills, and the ability to successfully communicate with a variety of levels within a biopharma organization
  • Impeccable project management skills and the ability to influence without authority
  • Extensive experience with structuring client deliverables in PowerPoint/G-Slides, Word, Excel, including an expert ability to "tell the story" with supporting analysis in a clear and effective manner
  • Ability to leverage AI tools (Gemini, ChatGPT, Cursor, etc.) to enhance personal productivity, streamline workflows, or improve decision-making
  • 6+ years overall working experience in the biopharma or adjacent health technology industry, with 3+ years in a client-facing role as a consultant or life sciences data/software/service provider
  • Prior experience in sales or delivery of data/software/consulting services with penetration into multiple customer groups and analytics engagements, experience selling, deploying or servicing cloud-based SaaS product offerings to Life Sciences customers.
  • Data analysis skills, with a strong interest and passion for leveraging data to generate unique intelligence and insights for competitive advantage
  • A track record of consistently meeting or exceeding department goals and/or customer satisfaction, with comfort in providing recommendations and solutions based on rigorous research and analysis underpinned by deep expertise and thought leadership
  • Demonstrated ability to work with and manage relationships with customers and partners at a senior management and director level (Bonus if you have done this with C-Suite level executives)
  • Understanding of how consultancies and/or FinServ clients (hedge funds, PE, VC, and other investment management firms) can benefit from Komodo's data within the life science ecosystem
  • Experience interacting with, managing, or building with AI agentic workflows

Compensation

  • $125,000 - $155,000 USD

Benefits

  • At Komodo Health, our mission is to reduce the global burden of disease.
  • The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners.
  • We've already established industry leadership in leveraging AI to revolutionize healthcare, and we expect every team member to contribute.
  • Join us in shaping the future of healthcare intelligence.
  • Komodo Health provides equal employment opportunities to all applicants and employees.
  • Komodo Health has a hybrid work model with hubs in San Francisco, New York City, and Chicago.

Company info

  • Collaborate with Customer Enablement, Product, and Analytics teams to ensure customers' objectives for the Komodo partnership are met and value/ROI is documented
  • At Komodo, we're not just witnessing the AI revolution - we're leading it.

Equal opportunity

  • Statement
  • Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
  • This notice explains how we collect, use, and retain applicant data.
  • We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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This listing is sourced directly from Komodo Health's careers page and normalized into a canonical job model.