City of New York

City of New York

Senior Small Business Advocate

New York, NY, United States · Senior

Sponsorship not specifiedDetected 1 day ago
ExpressHRCustomer SupportResearchLeadershipCommunicationProblem SolvingMentoringPublic Speaking

About the role

  • SBS continues to reach for higher professional standards through innovative systems, new approaches to government, and a strong focus on its employees.
  • Division Description The Division of Business Services (DBS) is dedicated to helping NYC businesses start, operate and expand in New York City while leading systemic change to improve the regulatory environment for businesses.
  • The Division is guided by principles of equity, diversity, and inclusion.

Responsibilities

  • The Senior Small Business Advocate will supervise Small Business Advocates ensuring comprehensive support for specific industries and serve as the primary liaison between the team and the Director of Advocacy.
  • The Senior Small Business Advocate will develop and implement engagement strategies, collaborating with city agencies, and providing guidance to businesses navigating zoning and regulatory policies.
  • They lead initiatives regulatory processes, engage stakeholders, to promote economic development and equitable access to commercial spaces.
  • Provide direct supervision, guidance and support Small Business Advocates assigned to NYC BEST.
  • Oversee the day-to-day operations of NYC BEST Small Business Advocates and support programs and services within NYC BEST.
  • Establish and maintain relationships with community partners, business associations, and other City agencies to maximize impact.
  • Lead projects and travel to meetings or events within the five boroughs
  • Operational Support
  • Maintain and develop Small Business Advocate protocols and procedures to educate and train staff and enhance NYC BEST SOP.
  • Ensure timely and clear communication with partners on joint initiatives while tracking agency partnerships contributions and outcomes to drive continuous improvement.

Requirements

  • Through their knowledge of city agency rules and regulations, the team helps small business owners navigate licenses and permits as well as avoid and reduce fines and violations.
  • A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above
  • High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above
  • However, all candidates must have at least one year of experience as described in "1" above.

Benefits

  • Support in the creation and maintenance of training materials guides, and presentations to support learning and development.
  • Education and/or experience which is equivalent to "1" or "2" above.
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This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.