Ocado Group

Field Service Engineer- Eastern PA

Remote, United States of America

Sponsorship not specifiedDetected 7 days ago

RoboticsResearch

About the role

This role requires up to 75% of travel to customer sites.

Responsibilities

Continuously mentor and develop skills of coworkers to empower them in performing repairs
Devise and call out process improvements, propose detailed solutions, develop documentation and manage implementation of changes
Perform duties at ground level requiring frequent kneeling, squatting, crawling, and working in tight or restricted areas.
Travel to Kindred offices to assist in hardware project design and implementations
Ability to independently perform complex repairs on both mobile and industrial robotic systems
Ability to de-escalate, communicate, and document customer requests
Ability to write and implement robotics preventative maintenance schedules and teach associated tasks to coworkers
Design and prototype electrical systems for both large and small-scale applications

Requirements

Act as a resource for engineering, product, service and sales teams when required
5+ years of experience in a related industry (e.g. industrial automation)
Ability to document any processes required to deploy and maintain our systems

Nice to have

Understanding and experience working with WMS and WES architectures
Experience working alongside Network and Software team members while completing project deliveries
Able to specify automation-grade electrical equipment
Comfortable using a Command Line Interface
Excellent understanding of application and network stacks to assist in troubleshooting and diagnosis or issues

Company info

Ocado is a UK-based company admitted to trading on the London Stock Exchange (Ticker OCDO).
It comprises one of the world's largest dedicated online grocery retailers, operating its own grocery and general merchandise retail businesses under Ocado.com and other specialist shop banners, together with its Ocado Solutions division.
The Ocado Solutions division is responsible for providing Ocado's innovative advanced robotics technology, known as the Ocado Smart Platform ("OSP"), to our major retailer clients around the world.
Our unique, proprietary and industry-leading technology is set to transform the shopping experience of consumers around the world.
We have partnered with various US and Canada companies to help redefine the customer experience through the adoption of the centralized, automated model of online retailing provided by the Ocado Smart Platform.
Come join us as we build our North American team, bringing world-class innovation and technologies to one of the most exciting global markets for e-commerce.
As a Robotics Field Engineer you will help us create, deploy, repair and maintain the most advanced robots for our customers.
You will work closely with other disciplines (Sales, Software, Mechanical, Electrical, etc.) to maintain our fleet of robotic systems.
OSP comprises access to Ocado's physical infrastructure solutions, running highly efficient warehouse operations for the single pick of products, together with the entire end-to-end proprietary software applications and advanced robotics required to operate a world-class online grocery business.
Travel to potential customers sites to complete pre-deployment evaluations and communicate findings to stakeholders
Travel to customers sites to complete and supervise either deployment or removal of hardware

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This listing is sourced directly from Ocado Group's careers page and normalized into a canonical job model.