Figma
Voice of the Customer Program Manager
San Francisco, CA • New York, NY • United States · Full-time
Sponsorship not specified$127k-$269kDetected 5 days ago
FigmaResearchLeadershipCommunicationCollaboration
About the role
- From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world.
- This is a full time role that can be held from one of our US hubs or remotely in the United States.
- If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways.
Responsibilities
- Own the rhythm of VOC reporting and define the mechanisms that feed into the program, including launch insight reporting and ensuring insights are visible, shareable, and easy to act on across the org
- Surface and prioritize the biggest customer pain points, align with Product and Engineering on roadmap prioritization, and advocate for customer needs - bringing wins back to Support and Sales to demonstrate program impact
- Monitor and report on customer sentiment from pre through post-product launches, providing recommendations across Product, Support, and Sales on where to act - from unresolved pain points and product gaps to process improvements and sales blockers
- Set shared, data-backed goals with Product and Engineering partners and monitor progress to help keep those goals on track
- Integrate signals from NPS, Research, Sales, and community alongside Support data into a unified narrative that reaches Product and Engineering swiftly
- Strategically implement AI workflows to build scalable processes that generate and deliver insights faster
- Communicate customer insights across a range of audiences, from frontline support to Product leadership, with clarity and a strong point of view
- Figma's platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI.
- If you're excited to shape the future of design and collaboration, join us!
- Sitting within the Product Support org, this role is responsible for pulling insights from across Figma's customer-facing surfaces, Support, Sales, NPS, community, and more, and translating them into fast, actionable signals for Product, Engineering, and Support.
Requirements
- Additionally, if hired you will be required to attend in person onboarding.
Nice to have
- Previous experience with Figma products
- Demonstrated ownership mentality - a track record of identifying problems, driving solutions, and ruthlessly prioritizing when capacity is limited
Compensation
- $127,000 - $269,000 USD
- If based in Figma's San Francisco or New York hub offices, this role has the annual base salary range stated below.
- Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location.
- For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range.
- Figma also offers sales incentive pay for most sales roles and an annual bonus plan for eligible non-sales roles.
- Figma's compensation and benefits are subject to change and may be modified in the future.
Benefits
- These modifications enable an individual with a disability to have an
Company info
- Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all.
- We are looking for a strategic, data-driven Voice of the Customer (VOC) Program Manager to build and run a company-wide VOC program at Figma.
Equal opportunity
- If you require accommodation, please reach out to accommodations-ext@figma.com.
- equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.
Visa & Work Authorization
- employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other cha
This listing is sourced directly from Figma's careers page and normalized into a canonical job model.