Topcon Positioning Systems, Inc

Customer Support Specialist - Animal Feeding NA

Fort Atkinson, WI

Sponsorship not specified$10k-$15kDetected 21 days ago

SalesforceCustomer SupportCollaborationPrecision Agriculture

About the role

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).
To learn more about Topcon career opportunities go to www.topconcareers.com.
From the morning TMR load on a 2,000-cow dairy in Wisconsin to a custom feedlot ration in Texas, our technology is on the mixer, in the cab, and in the data.

🌎 Global experiences collaborate with teammates in Europe, Australia, and across the Americas.

Confident troubleshooter - comfortable reading wiring diagrams, interpreting error codes, and explaining the fix without jargon.
Comfortable in Salesforce, a ticketing system (C4 a plus), Microsoft 365.
Strong written and verbal English.
Spanish is a big plus for serving our growing customer base across the US and Latin America.
Valid driver's license and willingness to travel to customer sites occasionally (≈10-15%).
Familiarity with TMR mixers, feed scales, load cells, herd management software, or precision ag platforms.
Experience with Digi-Star, EZ-Feed, or similar feeding technologies.
You like solving problems, not just closing tickets.

Escalate the tough ones to Tier 2 / Tier 3 with full context, and stay on the case until it's closed.
Flag recurring issues to Engineering so they become fixes, not tickets.

🎓 Professional development continuous learning, internal mobility, and a clear path toward Tier 2 Support, Product Specialist, Field Service, or Product Management.
medical, dental, vision, life, disability, 401(k) with company match, generous PTO, and paid holidays.
⚖️ Work-life balance flexible hybrid arrangements from Fort Atkinson, or full remote within NA for the right candidate.

This listing is sourced directly from Topcon Positioning Systems, Inc's careers page and normalized into a canonical job model.