Indeed Flex

Indeed Flex

Client Success Manager

Austin, Texas, United States · Contract

Sponsorship not specified$60k-$80kDetected 4 days ago
Project ManagementSalesforceCRMAccount ManagementCustomer SuccessLeadershipCommunicationProblem Solving

About the role

  • This position provides account management for key clients in line with agreed contracts and KPIs to provide strategic, unbiased, and objective advisory services that assist clients in improving recruitment processes, productivity, and overall performance.

Responsibilities

  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities and duties of the position.
  • Manage a portfolio of client accounts, serving as the primary point of contact and trusted advisor to drive customer satisfaction, retention, and long-term growth.
  • Own the success of a portfolio of client accounts, ensuring contractual service levels and key performance indicators (KPIs) are consistently achieved while delivering an exceptional customer experience.
  • Serve as the primary strategic partner for your clients, providing consultative guidance on workforce planning, platform utilization, reporting, operational performance, and best practices.
  • Build and strengthen executive and operational stakeholder relationships by leading regular business reviews, facilitating performance discussions, and aligning on strategic priorities and action plans.
  • Analyze customer operations, workforce trends, and performance data to identify opportunities for optimization, present actionable recommendations, and drive continuous improvement initiatives.
  • Partner cross-functionally with Operations, Recruiting, Marketing, Product, Support, and other internal teams to coordinate customer initiatives, resolve challenges, and ensure seamless execution of customer commitments.
  • Drive recruitment and fulfillment strategies by collaborating with internal teams to ensure hiring plans are aligned with customer demand, staffing objectives, and business goals.
  • Support customer needs outside of standard business hours when business-critical situations arise, ensuring continuity of service and a high level of responsiveness.
  • Identify opportunities to expand existing customer partnerships, collaborating with Sales and leadership to introduce new workforce solutions, support additional business lines, and drive sustainable account growth.

Requirements

  • 1+ year of experience in Account Management, Customer Success, Client Services, or a similar customer-facing role, preferably within staffing, recruitment, workforce solutions, SaaS, HR technology, or RPO.
  • Proven ability to influence and coordinate cross-functional teams without direct authority, driving accountability, managing follow-through, and ensuring customer commitments are delivered on time.
  • Experience leveraging technology, automation, and AI-powered tools to improve productivity, streamline workflows, enhance decision-making, and elevate the customer experience.
  • Strong technical aptitude, with a demonstrated ability to quickly learn and effectively utilize new software, systems, and emerging technologies in a fast-paced, technology-driven environment.
  • Self-motivated and action-oriented, with a strong sense of ownership, the ability to work independently with minimal supervision, and a bias toward driving initiatives through to completion.
  • Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation

  • $60,000 to $80,000 annually
  • Commission: $20,000 annually (uncapped)

Benefits

  • Medical, Dental, Vision, and 401K
  • Access to Company & Employee Benefits
  • 25 days PTO (prorated) + Birthday Off
  • Proficiency using Salesforce or a comparable CRM platform to manage customer relationships, maintain accurate account records, track activities, and report on account health and opportunities.

Company info

  • We're helping people get jobs by modernizing the world of temporary work.
  • At Indeed Flex, we provide our community of "Flexers" with total control, choice, and ownership over how they work.
  • Through our evolving technology, we're putting the power of work in the palm of people's hands-connecting businesses with skilled, vetted talent and giving job seekers the fastest way to find shifts that fit their lifestyles.
  • This platform helps businesses scale their workforce efficiently during busy periods without long-term commitment or administrative hassle.
  • Whether it's hospitality, retail, or warehousing, we're building a more flexible, efficient, and empowered labour market for everyone.
  • This job operates in a professional office environment.
  • This role routinely uses standard office equipment to complete daily responsibilities and duties.
  • We're an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
  • This position requires travel 25% of the time.
  • Most travel is outside of the local area and will require overnight accommodations.
  • All travel is subject to the Indeed Flex travel policy and will be recompensed per the policy.
  • Work Environmen t
  • AAP/EEO Statement
  • It is the responsibility of the employee to understand and abide by the Indeed Flex Travel Policy in order to receive appropriate expense reimbursements.
  • Other Duties
  • Duties, responsibilities, and activities may change at any time, with or without notice.
Apply directly at Indeed Flex →Create a free account for alerts like thisView Indeed Flex immigration profile

This listing is sourced directly from Indeed Flex's careers page and normalized into a canonical job model.